West End Membership Service Representative

7 days ago


Marquette, Michigan, United States YMCA of Mqt County Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Service Representative to join our team at the YMCA of Mqt County. As a key member of our membership services team, you will be responsible for providing exceptional service to our members, assisting with day-to-day operations, and contributing to a positive and inclusive member experience.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist with membership sales, processing paperwork, and maintaining accurate records.
  • Participate in on-going training to enhance your skills and knowledge, as well as contribute to the development of new programs and services.
  • Collaborate with other staff members to achieve team goals and objectives.
  • Maintain a working knowledge of our facility programs and activities, as well as marketing promotions and procedures.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of computer operations, including Microsoft Office and membership software.
  • CPR and First Aid certification required within 90 days of employment.
Working Conditions

This is a full-time position that requires standing for long periods of time and lifting items up to 50 pounds. A high level of attention to detail is also required.



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