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Customer Service Representative

2 months ago

Marquette, Michigan, United States Jill Leonard - State Farm Agent Full time
Job Description

**Position Overview**

Are you a customer-focused professional with excellent communication skills? Do you enjoy working with the public and providing top-notch service? If so, this role may be the perfect fit for you.

**Key Responsibilities**

  • Establish and maintain strong customer relationships through regular follow-up and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.

**Benefits of Working with Our Agency**

  • Competitive salary plus commission/bonus structure
  • Paid time off (vacation and personal/sick days)
  • Opportunities for professional growth and advancement within our agency

**Requirements**

  • Excellent written, verbal, and listening communication skills
  • Self-motivated and proactive in problem-solving
  • Detail-oriented and dedicated to customer service
  • Ability to work effectively in a team environment and build strong relationships with customers