Technical Support Specialist I

2 weeks ago

Phoenix, Arizona, United States MBI Acquisition Corp Full time
Job OverviewCompany Overview:

MBI Acquisition Corp is a premier provider of occupational and medical services, operating clinics across various states.

Position Summary:

The Service Delivery team serves as the initial contact for employee inquiries and requests related to technical support. This role focuses on swiftly resolving user issues, providing both immediate and long-term solutions, and escalating matters to other IT professionals when necessary. The Service Delivery Technician I supports the Service Delivery Manager and contributes to the overall efficiency of the department. A solid grasp of IT equipment, products, and concepts is essential for this position.

Key Responsibilities:

  • Identify, support, and resolve technical challenges faced by employees.
  • Offer assistance on all IT-related matters as required.
  • Guide remote users through troubleshooting and diagnostics during the resolution process.
  • Prioritize and address employee technical requests via a help desk ticketing system.
  • Install and configure end-user PCs using standard imaging tools (e.g., MDT, Intune), Microsoft 365, and other applications utilized by the organization.
  • Assist in setting up end-user devices, including hardware, software, peripherals, phones, and tablets.
  • Monitor inventory for computers, peripherals, and mobile devices.
  • Establish end-user profiles for networking, Microsoft 365 onboarding, offboarding, and various applications.
  • Coordinate timely repairs of computer equipment, mobile phones, and peripherals through third-party vendors.
  • Maintain accurate documentation, including knowledgebase articles.
  • Generate activity and status reports as needed.
  • Participate in projects and upgrades as the organization evolves and technology advances.

Required Skills and Qualifications:

  • Proven experience in diagnosing and repairing laptops, PCs, and printers.
  • Understanding of networking concepts, including IP addressing, DHCP, DNS, and network printing.
  • Familiarity with Microsoft 365 products, including installation and support.
  • Experience with Microsoft SharePoint and Teams is advantageous.
  • Knowledge of Microsoft Active Directory administration.
  • Experience with ticketing systems; familiarity with Zendesk is a plus.
  • Experience supporting a user base of 600 or more.
  • Excellent written and verbal communication skills, along with strong customer service abilities.
  • Willingness to learn emerging technologies (e.g., Cloud Solutions, Automation).

Education and Experience:

  • Preferred: Associate's degree or higher in a technical or computer science field; IT certifications may be considered in lieu of a degree.
  • Minimum of 3 years of experience in IT Support or Helpdesk roles within a Windows OS environment.
  • CompTIA A+ certification is a plus.
  • Experience in the healthcare sector is beneficial.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.
  • Must be able to lift up to 15 pounds occasionally.

Benefits:

At MBI Acquisition Corp, we recognize the importance of every employee's role in delivering accessible and efficient care. We offer competitive salaries and a comprehensive benefits package for full-time employees, including:

  • Group Medical, Dental, and Vision Insurance
  • Life, Short-Term, and Long-Term Disability Insurance
  • 401(K) plan with company matching
  • Generous Paid Time Off
  • Colleague Referral Bonus Program

We are an Equal Opportunity Employer.

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