E-Bike Sales and Support Expert

9 hours ago


Los Angeles, California, United States Upway Full time

E-Bike Sales and Support Expert Role

We are seeking an E-Bike Sales and Support Expert to join our team at Upway, a fast-growing startup in the e-commerce space. As an E-Bike Sales and Support Expert, you will play a key role in driving sales and delivering exceptional customer experiences.

Your primary responsibility will be to engage with potential customers, answer product-related questions, and provide personalized recommendations that drive sales and enhance the customer experience. You will also collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.

Responsibilities

  1. Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike.
  2. Use your deep knowledge of e-bikes to provide personalized recommendations that drive sales and enhance the customer experience.
  3. Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
  4. Gather and report customer feedback to help shape product offerings and improve the sales process.

Requirements

  • Expert knowledge about e-bikes or bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
  • Excellent written and oral communication skills.
  • Comfortability with technology.
  • An empathetic and enthusiastic personality.
  • Autonomy and ability to work in a fast-paced environment.

What We Offer

  • Competitive salary range: $40,000 - $50,000 per year.
  • Comprehensive medical, dental, and vision plans.
  • Life, accidental death, and long-term disability insurance.
  • Paid company holidays and time off.
  • Competitive 401K Plan with matching.


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