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Customer Service Representative

1 month ago

Los Angeles, California, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time
Job Description

At FDH Aero, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in ensuring customer satisfaction and building long-lasting relationships with clients.

Responsibilities:

  • Manage customer order books, ensure timely deliveries, and expedite hot orders
  • Liaise between customers and vendors for open POs
  • Respond promptly and professionally to customer inquiries via phone, email, and online platforms
  • Process orders, quotes, and returns accurately and efficiently
  • Coordinate with internal departments to ensure timely delivery of products and services
  • Provide technical assistance and product information to customers as needed
  • Resolve customer issues and complaints in a timely and effective manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with sales teams to identify opportunities for upselling and cross-selling
  • Stay up-to-date on industry trends, products, and regulations to better serve customers
  • Assist in developing and implementing customer service policies and procedures
  • Contribute to a positive and collaborative work environment

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred
  • Previous 2 years of experience in customer service or sales, preferably in the aerospace industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in MS Office and CRM software
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of aerospace components and terminology is a plus

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.