Customer Service Representative
3 weeks ago
This is a remote position with LeCesse Development Corp.
We are seeking a customer service representative to make outbound calls and handle inbound calls to our existing and new clients. The ideal candidate will have a great attitude, be detail-oriented, discreet, and professional, and be able to overcome obstacles while maintaining a positive attitude.As a customer service representative, you will be taking calls and making money from the comfort and safety of your own home. You will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. You will have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 24/7, giving you complete flexibility to work when it's best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.
Key Responsibilities Duties:
- Make outbound calls to clients
- Answer incoming calls from clients
- Review customer history as necessary
- Follow policy and procedure guidelines
- Register clients
- Add customers to the appointment queue
- Help answer billing questions and resolve billing issues
- Document information and outcomes as necessary
Requirements:
We are looking for team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service.
- Be at least 18 years of age
- High School Diploma or GED required
- Able to follow directions and work well with others
- Authorized to work in the United States
Benefits Employee Benefits:
We understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.
- PTO - 20 days (personal/vacation), 5 sick days and the office is closed between Christmas and New Year's Eve
- 100% paid medical, dental and vision
- 401K
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