Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at the Hollywood Bowl. As a key member of our Audience Services team, you will provide exceptional customer service to our patrons, ensuring a positive experience at our events.
Key Responsibilities:
- Provide high-level customer service to resolve complex or difficult customer inquiries by phone, email, and in-person.
- Enter customer feedback into our patron database.
- Function as an information and sales representative for all events related to the Hollywood Bowl.
- Provide helpful information, including suggestions for event and performance options, parking, directions, and access for patrons with disabilities.
- Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items.
- Assist with database maintenance, add accounts in our ticketing system, and correct patron information.
- Take reservations for free admission events.
- Make outgoing calls to patrons regarding program or event changes, new services, or offerings as necessary.
- Compose and distribute periodic customer comment reports.
- Provide pre-concert customer service at the Hollywood Bowl Information Booth.
- Attend performances at the Hollywood Bowl, greeting guests and working with box office and house management to help reconcile onsite customer concerns.
- Learn our ticket sharing technology to guide patrons through their online interactions with all pertinent web portals.
- Assist the Patron Services Manager as needed.
Requirements:
- 2-3 years of experience in the customer service field.
- Previous ticketing experience is preferred.
- Flexible schedule required for day, evening, and weekend shifts.
- Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base.
- Computer proficiency, including Microsoft Office and Windows Operating System.
- Ability to think quickly and creatively problem-solve.
- Excellent verbal and written communication skills.
- Ability to type 40 wpm.
- Superior interpersonal manner.
- Excellent organizational skills.
- Knowledge and passion for the arts.
- Secondary language is preferred.
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