Customer Service Representative

5 days ago


West Middlesex, Pennsylvania, United States WernerCo Full time
Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at WernerCo. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our internal and external customers, ensuring a positive experience that aligns with our service delivery strategy.

Key Responsibilities
  • Customer Support: Receive and process customer calls, inquiries, and service requests from start to finish in a professional and efficient manner.
  • Troubleshooting and Resolution: Demonstrate functional skills to troubleshoot and resolve technical problems and account inquiries through verbal and written means.
  • Customer Experience: Maximize the customer experience by identifying and articulating solutions with a focus on first-call resolution.
  • Complaint Resolution: Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving.
  • Order Management: Process product returns and credit requests, as well as timely acceptance and processing of inbound orders.
  • Order Fulfillment: Lead the daily order fulfillment flow to resolve daily execution issues.
  • Reporting and Documentation: Review and action daily order management reports, following established troubleshooting and case documentation procedures.
Requirements
  • Experience: Minimum 2 years' experience working in a customer-facing service role.
  • Education: Associate Degree in Business Administration or equivalent.
  • Skills: Professional, friendly attitude, strong telephone handling skills, excellent interpersonal, written, and oral communication skills, strong work ethic, and self-starter ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.


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