Insurance Customer Service Representative

1 day ago


Lake Forest, California, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities
  • Customer Service: Assist customers with their insurance needs by providing accurate and timely information, answering questions, and resolving issues in a professional and efficient manner.
  • Policy Changes: Process policy changes and updates in our system, ensuring that customer information is up-to-date and accurate.
  • Communication: Handle incoming calls and emails from customers regarding policy inquiries and claims, providing clear and concise information and resolving issues in a timely manner.
  • Team Collaboration: Collaborate with team members to resolve customer issues and ensure customer satisfaction, maintaining a positive and supportive team environment.
  • Record Keeping: Maintain accurate and up-to-date customer records, ensuring that all necessary information is documented and easily accessible.
Requirements
  • Insurance Knowledge: Stay up-to-date with insurance products and industry trends to effectively assist customers and provide expert advice.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Teamwork: Possess a strong team-oriented mindset, with the ability to work collaboratively with team members to achieve common goals.
What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: We provide opportunities for professional growth and development, including training and development programs.
  • Collaborative Environment: We foster a collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.


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