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Customer Service Representative

2 months ago

Lake Forest, California, United States Pfizer Full time
About the Role

Pfizer is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Maintain accurate records of customer interactions and update databases as necessary.
  • Participate in ongoing training and development to stay up-to-date on company products and services.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 4 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in Microsoft Office and other software applications.
What We Offer

Pfizer offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

As a Customer Service Representative at Pfizer, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization.