Customer Service Representative

4 weeks ago


Lake Forest, California, United States Neal Peterson - State Farm Agent Full time
Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing tailored solutions to meet those needs.


Responsibilities:
• Establish and maintain strong relationships with customers through regular communication and follow-up.
• Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
• Develop and implement strategies to identify customer needs and market appropriate products and services.
• Collaborate with our team to ensure seamless customer service and support.

Requirements:
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Proficiency in computer functions and software applications, with a willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention.

Compensation:
• Competitive salary and commission structure, with opportunities for growth and advancement within our agency.

We are a growing agency with a passion for helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

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