Insurance Customer Service Representative

2 days ago


Lake Forest, California, United States Apex Ventures Full time
Job Summary

We are seeking a highly skilled Insurance Customer Service Representative to join our team at Apex Ventures. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, sales partners, and authorized third parties.

Key Responsibilities
  • Provide support to end customers, sales partners, and authorized third parties via phone/video chat
  • Handle written inquiries from end customers, sales partners, and third parties (letter/email/online chat/messaging/etc.)
  • Complete contract processing for defined business transactions, including correspondence and complaint handling
  • Review contractual requirements according to legal regulations and ensure proper technical data entry
  • Handle all customer inquiries according to defined interaction triggers for CLT, as well as resulting defined collection processes and cross-sector partner processes
  • Provide cross-functional support as needed to balance workload
What We Offer
  • You can benefit from a collective bargaining agreement with a 38-hour work week
  • You can improve your ecological footprint, for example through e-bike leasing
  • You can enjoy flexible working hours and work from home or remotely at least 2 days a week
  • You can help shape change every day
  • You can spend 30 days a year lying in the sun or hiking in the mountains
  • You can balance work and personal life through a flexible working time model
Requirements
  • You have completed training as an insurance and finance clerk or a comparable education


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