Springhurst - Restaurant Supervisor

2 weeks ago


Louisville, Kentucky, United States LaRosa's Full time

Position Overview:
This role is vital in ensuring that patrons receive exceptional, efficient, and courteous service while overseeing all hourly restaurant personnel.

Key Responsibilities:
Act as the General Manager in their absence.

Directly oversee a team of 5 to 40 staff members within the restaurant at any given time.

Ensure that hourly restaurant staff provide prompt and courteous service to guests.

Organize staff schedules to align with business needs.

Monitor food preparation and presentation to meet company standards.

Participate in the hiring and onboarding of new staff as needed.

Conduct opening and closing administrative tasks, which may involve driving.


Assist in managing profit and loss by adhering to cash control and security protocols, maintaining appropriate inventory levels, managing labor costs, reviewing financial reports, and taking necessary actions.

May perform duties of any hourly position during staff shortages.

Maintain thorough documentation of procedures.

Ensure accurate handling of guest checks in accordance with company policies.

Address guest concerns, requests, injuries, or accidents following established procedures.

Provide constructive feedback to hourly staff to enhance their performance.

Collaborate with management to ensure new team members receive proper orientation training.

Adhere to LEAN processes as defined for both their role and the restaurant.


Engage with team members daily, including Store Management and both Front and Back of House staff.

Other responsibilities as assigned.

To succeed in this role, an individual must effectively perform each essential duty. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Skills and Qualifications:
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Demonstrate high standards of behavior.

Encourage strong teamwork among staff.

Capable of writing routine reports and correspondence.

Effectively communicate with management, team members, and guests.

Ability to speak effectively in front of groups of guests or team members.

Basic mathematical skills required.

Ability to handle cash and process various payment types.

Capable of interpreting a variety of instructions in both written and oral forms.

Ability to solve practical problems.

Maintain a neat and clean uniform while reporting to work.

Willingness to work rotating shifts.

Ability to lift up to 25 lbs regularly.

Ability to reach, bend, stoop, kneel, or crouch.

Ability to stand for extended periods.

Willingness to obtain ServSafe certification.

Education and Experience:
Education

High school diploma or equivalent (GED)

Additional coursework in management, accounting, and finance is preferred.

Experience

Minimum of 1 year in a restaurant setting.

Work Environment and Physical Demands:


While performing the duties of this position, the team member may be exposed to wet, humid, hot, crowded, and noisy conditions.

Potential hazards include, but are not limited to, cuts, slips, trips, falls, and burns.

Non-slip shoes are mandatory for all team members in the restaurant.

Must be at least 18 years of age.

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