Restaurant Service Associate

2 months ago

Louisville, Kentucky, United States Hyatt Regency Louisville Full time

Job Overview:

The role of the Server involves taking customer orders for food and beverages, serving items, preparing detailed checks, and occasionally processing payments. Additional responsibilities may include guiding guests to their tables, serving patrons at counters, setting up and clearing tables, or operating a cash register. The Server is also tasked with verifying the age of customers to ensure compliance with alcohol purchasing regulations. The primary objective is to deliver exceptional service to guests in a prompt and courteous manner.

Key Responsibilities:

  • Maintain compliance with hospitality standards and regulations to promote safe and efficient operations.
  • Adhere to certification requirements relevant to the position, including Alcohol Awareness and Food Handling.
  • Familiarize oneself with the restaurant layout and the functions of each position.
  • Possess comprehensive knowledge of the menu and daily specials.
  • Provide guests with all food and beverage needs in a warm, friendly, and professional manner.
  • Clear, clean, and reset tables as necessary.
  • Understand the operation of the Point of Sale (P.O.S.) system.
  • Handle cashiering duties, including closing checks and completing end-of-shift paperwork.
  • Execute opening and closing procedures and side work duties according to assigned station rotation.
  • Ensure tables and service stations are well-stocked, tidy, and clean.
  • Perform additional tasks as assigned by supervisors or management.

Qualifications:

  • High School diploma or equivalent preferred, along with experience in a hospitality setting.
  • Alcohol Awareness Certification and Food Handlers certification required.
  • Ability to communicate information and ideas clearly.
  • Quickly evaluate and select among alternative courses of action.
  • Capable of working effectively in high-pressure situations.

Property Overview:

Hyatt Regency Louisville offers guests a prime location in downtown Louisville, providing easy access to local attractions. The hotel features modern rooms equipped with upscale amenities, city views, and complimentary WiFi. Guests can enjoy top-notch fitness facilities and gym activities designed for their comfort and convenience.

Company Overview:

Aimbridge Hospitality is a global leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our team is dedicated to delivering outstanding service and achieving exceptional results, thriving in a culture that inspires excellence.

Benefits:

  • Competitive benefits package available after an initial waiting period.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

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