Enrollment Coordinator

3 weeks ago


Bend, Oregon, United States Mosaic Medical Full time
About the Role

Mosaic Community Health is seeking a highly skilled Enrollment Specialist to join our team. As a key member of our staff, you will play a critical role in ensuring that our patients have access to the healthcare services they need.

Key Responsibilities
  • Aid and process state and/or federal applications for insurance coverage for patients and community members.
  • Troubleshoot application questions or concerns from patients and community members.
  • Monitor enrollment reports to identify enrollment assistance needs.
  • Advise patients of their Enrollment status with Medicaid/Medicare and aid as needed.
  • Schedule patients in Enrollment appointments as needed.
  • Create new patient records in EHR.
  • Auditor of patient charts to ensure accurate financial registration.
Requirements
  • Working knowledge of health insurance plans including Medicaid and Medicare.
  • Excellent oral and written communication skills, including effective communication with patients on complex or technical information regarding insurance coverage.
  • Ability to develop and present effective presentations in different location settings and group size.
  • Ability to prepare basic correspondence and simple reports in Microsoft Word and Excel.
  • Ability to create, send and manage email in Outlook.
  • Ability to access and use web-based applications and EMR program.
  • Understanding of healthcare navigation including insurance types, concepts, terminology, billing, and/or regulations required.
  • Knowledge of standard office policies and procedures.
  • Knowledge of Microsoft Office software products preferred.
  • Computer literacy and typing skills.
  • Training in Marketplace enrollment preferred.
  • Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
  • Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
Qualifications
  • Education: High School/GED or better.
  • Experience: 0-2 years of related experience in healthcare and/or social services.


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