Front Desk Representative

1 day ago


Front Royal, Virginia, United States Blue Sky Hospitality Solutions Full time
Guest Services Position

We're seeking a friendly and organized Front Desk Agent to be the first point of contact for our on-site visitors.

Key Responsibilities:
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Answer phone in a timely manner.
  • Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
  • Keep activity log updated to allow for proper follow-up.
  • Ensure guest satisfaction.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.
Requirements:
  • Familiarity with office machines (e.g. fax, printer etc.).
  • Knowledge of office management and basic bookkeeping.
  • Proficient in English (oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • High School diploma; additional qualifications will be a plus.


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