Customer Service Representative

2 months ago

Front Royal, United States Frontroyalchamber Full time

Customer Service Representative Front Royal, VA We are expanding and looking to add another member to Team

This top performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments and closing out jobs as appropriate.

As well, this position will require handling incoming and outgoing calls both for sales and service.

As a CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

**Specific Responsibilities:**

* Receive incoming calls in professional and courteous manner

* Scheduling appointments

* Assigning daily work/calls to other team members

* Perform marketing and sales functions to sell additional work and earn business

* Complete work orders, return customer calls, and respond to customer complaints

* Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.

* Perform other duties as needed which may include cross-training in related positions

**Job Requirements:**

* Minimum two years admin experience

* Knowledge of Service Titan a plus

* Strong written and verbal communication skills

* Detail-oriented with strong data entry skills

* Positive Attitude

* Team player who can work independently

* Strong computer knowledge, including Microsoft Office

* Typing skills a plus

**Benefits:**

* Health Insurance Company pays 50% of employee

* Eye and Dental Insurance Paid for by the company.

* AFLAC Supplemental insurance at employee expense / not required

* 401K / Company Match 3%

* Paid Holidays 5 per year

* 1 Week Paid Vacation

* Short Term and Long-Term Disability Paid for by company.

* 50K Life Insurance Policy Company provide and paid for.

**We are actively interviewing for this position - Apply today and our hiring manager will follow up**

**Notice**

*Aire Serv LLC is the franchisor of the Aire Serv franchised system. Each Aire Serv franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Aire Serv LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Aire Serv LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.*

***Acknowledgement**

*I acknowledge that each independent Aire Serv franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Aire Serv LLC (Franchisor) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Aire Serv LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.*

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