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Medical Office Front Desk

2 months ago

Royal Oak, United States Back to You Rehab, PLLC Full time $16 - $19
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Medical Office Front Desk | Love your job at last

Are you ready to do work that matters for a company that values you? Are you looking for that culture-fit that has you pinching yourself everyday you get up for work, because you love your role in making a difference in peoples lives? Were Back to You, and we think that work should be fun, your contribution should be recognized, and your happiness directly translates into a better bottom line for our company, and a better experience for our patients.

How about you?

Are you confident, reliable and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL organization and communication skills? Do you have the ability to serve as part of our family and care for our patients as if they were family as well?

If so, keep reading

But before you spend too much time, here are the essential requirements for this opportunity of a lifetime:

  • Exceptional organization and communication skills
  • Loads of common sense
  • Talent to build and maintain relationships with patients
  • Ability to encourage patients
  • Warmth
  • Empathy
  • Superior listening skills
  • Answer finder and problem solver
  • Timeliness
We are a nationally recognized, fun, cutting edge, Physical & Occupational Therapy office, looking for an A-Player who is a highly efficient, highly motivated, resourceful, results oriented person, with a sense of humor and tons of empathy for sick patients. We are looking for someone to join our family, not just our team.

We want a part-time, long-term, Front Desk Superstar who can provide support to us as we solve medical mysteries and treat difficult diagnoses in patients who feel hopeless and overwhelmed because conventional medicine has failed to find a cause or cure for their symptoms. Based on performance, your role will rapidly grow within our company to include more hours, more responsibilities, and higher pay, if you so desire. We help our patients (and our staff) become Fully Functional. Being Fully Functional, means being your most healthy, productive, satisfied, joy-filled self. Qualified applicants must enjoy learning, being stretched to grow, and will ultimately be an integral part of all our operations.

Here is a short list of other must-haves that you should possess to apply for this position:

1. Be warm, friendly and empathetic Our patients have often been ill for years and are in search of an ally, a guide who can finally figure out what is causing their symptoms and help them become fully functional and pain-free. As a Tech and Front Desk Office Superstar you are often the initial patient contact with Back to You. Our patients (and staff) are our family and we treat everyone with respect and care. As the first face that many of our patients see, you are our brand ambassador and are the starting point for their healing. This skill is vital. It is non-negotiable. It is a natural talent that reflects an applicants entire persona and beliefs. It is a non-teachable skill and our first test of applicants when determining who will be a good fit.

2. Be Extraordinarily Organized You must have the ability to constantly establish and maintain organizational systems, files and records, as well as process email, organize email inboxes, and handle incoming phone calls while keeping environments free of clutter and distractions. The front desk can become busy and multi-tasking is a vital skill. That being said, we have systems in place that allow us to help one another if one area of the practice gets unusually busy. We all pull together and you will never hear someone say thats not my job when someone needs help.

3. Have Excellent & Professional Communication Skills You must be able to respond professionally in person and on the phone to patients from across the country and internationally, and have the ability to write, proof, and edit letters and other professional documents and handle sensitive information with tact and good judgment. You must be able to find solutions to help our patients and our organization.

4. Be Highly Attentive, Pro-active & Resourceful You must be alert and anticipate patient and staff needs. We pride ourselves on being the doctors who actually listen to patients. We expect our staff to do the same.

Are we a good fit so far? If YES, keep reading.

Heres something you should know: As a team member of our team, its helpful if you have some of the following experience: working in a medical office or hospital, organizing events, working with elderly or the disabled. Why? Because the traits that allow you to succeed there (empathy, attention to detail, care for sick patients, organizational skills) will help you thrive here.

Do you also possess these qualities below?

1) Team and/or Leadership Experience If you have leadership experience, please notate it in your inquiry. We find that people whove played on sports or other types of teams, or who have had significant leadership experience understand how to play their role, how to pitch in wherever is needed, and have a Whatever It Takes attitude.

2) Customer Service Experience If you have experience in busy restaurants, retail, or high-level customer service, please notate it in your inquiry. We often find this type of person has received exceptional training, as well as an understanding of what it takes to maintain high levels of service and personal organization.

3) Positive Mental Attitude We are all a family and really enjoy our time at work with one another because we are all on one mission to help our patients recover and get their lives back. A positive mental attitude, even when things dont always go your way, is a vital requirement. Changing peoples mindset is the first step in healing and it has to come from the staff first.

**Whats In It For YOU??**

Working with our Doctors (and their team) would be the single most useful education you could get. Youd literally be getting paid to learn, and contribute value in the form of your ideas, positive energy and organizational efforts. Youll be exposed to concepts that youve only read about in health and wellness magazines...and you will hear how they operate to help patients heal.

For example, you will learn about the root causes of illness and the possibility of recovery in seemingly hopeless cases. You will learn about cutting edge testing and therapies unavailable anywhere else in the state. You will also learn about natural methods to help people get and stay healthy including nutritional supplements and body therapies. Holy cow Where would you ever learn that in school? :-)

In a typical medical office setting you would end up dealing with an endless sea of paper and boring tasks without getting to see and be a part of some amazing recoveries. Our whole team participates in the healing process and you will learn to experience patient victories as your own.

And much, much more

Still interested? Good Heres your next step:

Please apply by pressing the apply here button on Indeed or the recruiting site you discovered us on.

BEFORE taking action, go to www.backtoyourehab.com make sure our philosophy fits your own. We want to focus our time only speaking with people who are serious and meet the essential requirements. You will also find our story there under the about tab.

Location: Metro Detroit (Royal Oak/Canton/Grosse Pointe), Michigan. You MUST have reliable transportation and be early or on time for work. Being on time is also non-negotiable.

Compensation: Compensation depending on experience and qualifications (we pay at least 10% more than the average in the industry and have a 300% better work environment). We also have regular reviews with the potential for raises and bonuses. We have an IRA with matching and paid holidays and vacation.

We look forward to meeting you and learning how you can contribute to the growth of our amazing company.

*** If we feel that you may be the right person for the job, well be in touch in 3-4 days (or sooner). Positions like this dont come around very often, so we typically have many applicants for our positions. As a result, the hiring process in our organization involves several steps. Each is designed to make sure we find the perfect person. We value superior communication skills, problem solving, timeliness, and attention to detail as all are required of our team. Subsequent steps in our hiring process will measure each of these skills before we narrow candidates down for interviews.

Job Type: Part-time, progress to full-time based on performance

Salary: $13.07 - $18.93 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Paid time off
Schedule:

  • 10 hour shift
  • 12 hour shift
  • Monday to Friday
Supplemental pay types:

  • Bonus pay
Ability to commute/relocate:

  • Canton, MI : Reliably commute or planning to relocate before starting work (Required)
Work Location: Canton, MI mainly but also Grosse Pointe Woods, MI and Royal Oak