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Boutique Hotel Front Desk Ambassador

2 months ago

Royal Oak, Michigan, United States Hotel Royal Oak Full time

Hotel Royal Oak is seeking a charismatic and professional Front Desk Receptionist to provide exceptional customer service and create a memorable experience for our guests.

About the Role

  • As the first point of contact for our guests, you will play a crucial role in delivering excellent service and creating a positive impression of our boutique hotel.
  • You will be responsible for greeting and welcoming guests with a friendly and professional demeanor, checking them in and out of the hotel, and ensuring accuracy of information and resolving any issues or concerns promptly.
  • You will provide information to guests about hotel amenities, local attractions, and directions, and create and maintain guest reservations accurately and efficiently.
  • You will handle guest inquiries, requests, and complaints with a positive and professional attitude, and maintain a clean and organized front desk area.
  • You will collaborate with other hotel departments to ensure guest needs are met, and assist with other administrative tasks as assigned.

Requirements

  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and basic office software.
  • Ability to remain calm and professional in high-pressure situations.
  • Positive and friendly attitude with a passion for providing excellent service.
  • Flexibility to work varying shifts, including weekends and holidays.

What We Offer

  • A unique and vibrant work environment with a focus on providing exceptional service to our guests.
  • The opportunity to work with a diverse group of guests from around the world.
  • A competitive compensation package and benefits.