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Front Desk Representative

2 months ago

Front Royal, Virginia, United States Blue Sky Hospitality Solutions Full time
Guest Services Position

We're seeking a friendly and organized Front Desk Agent to provide exceptional service to our guests.

Responsibilities
  • Greet and welcome guests upon arrival.
  • Register guests into the system, verifying reservation and credit information.
  • Promote our Guest Loyalty Program and provide recognition and benefits to members.
  • Accept payment for guests' accounts and maintain a house bank.
  • Cash checks and exchange currency for guests.
  • Answer phone calls in a timely manner and respond to requests.
  • Keep activity logs updated and ensure guest satisfaction.
  • Issue keys and control entrance to safety deposit boxes.
  • Post miscellaneous charges and assist with mail and facsimiles.
  • Book reservations for guests.
Requirements
  • Familiarity with office machines and software.
  • Knowledge of office management and basic bookkeeping.
  • Proficient in English (oral and written).
  • Excellent communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills and customer service orientation.
  • High School diploma; additional qualifications a plus.

We're looking for someone who is detail-oriented, proactive, and able to work well in a fast-paced environment. If you're a team player with a passion for delivering exceptional customer service, we'd love to hear from you.