Customer Flow Coordinator
2 days ago
We are seeking a highly skilled and motivated Customer Flow Coordinator to join our team at the America's Job Center of California. This individual will be responsible for facilitating the flow of customers through the center, ensuring that they receive exceptional service and support.
About the Role:
- Welcome and assist customers, providing information and guidance on center services.
- DIRECTLY TO THE NEXT STEPS
- Provide comprehensive information about center services, including accessibility, referrals, and processes.
- Facilitate client intake by meeting and greeting new and returning customers, identifying their needs, and directing them to the next steps.
- Welcome and greet individuals coming into the lobby, providing assistance to clients.
- Understand and communicate programs available at the America's Job Center of California, guiding job seekers in utilizing the resource center effectively.
- Direct customers to appropriate staff members for appointments and provide accurate information about center services.
- Maintain a monthly calendar of activities and conference room reservations, ensuring proper setup.
- Answer, screen, and forward phone calls while exploring ways to continuously improve customer service.
- Conduct follow-up with past participants via email or phone calls.
- Collaborate effectively with different programs and managers to ensure the center's success.
- Track and report center traffic data to the Program Manager.
- Enthusiastic, energetic, friendly, and personable demeanor.
- Professional attitude and appearance.
- Excellent verbal and written communication skills.
- Ability to remain stationary at the front desk for the majority of the workday.
- Commitment to world-class customer service.
- Strong work ethic, ability to multi-task, and problem-solving skills.
- Team player with a can-do attitude.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel).
- High School diploma or GED; an Associate's degree in business or experience in a Job Center preferred.
- Bilingual in Spanish or other community-based language is a plus.
- Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment.
- Work flexible hours, including early morning, evenings, and weekends is required.
$45,000 - $60,000 per year
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