Customer Service Operations Manager

5 days ago


Culver City, California, United States Culver City Chevrolet Full time

Culver City Chevrolet is seeking a Customer Service Operations Manager to lead our customer relations program.

As a key member of our team, you will be responsible for developing and administering our customer service strategy, working closely with department managers to ensure excellent customer experiences.

We are looking for a highly skilled professional with a strong background in customer service management, who can analyze data, establish facts, and draw valid conclusions to drive business growth.

The ideal candidate will have a bachelor's degree and 1-2 years of experience in a similar role, with exceptional communication and interpersonal skills.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and qualifications.

Job Description

This job involves coordinating all manufacturer and internal customer follow-up programs, reporting dealership ratings on factory-generated surveys, and preparing weekly and monthly reports on customer satisfaction.

Key responsibilities include:

  • Developing and implementing customer relations programs and policies.
  • Working with sales and service teams to ensure post-sale/service customer contacts are made and updated files are kept on all customers.
  • Assisting in resolving customer complaints and handling all customer concerns in a timely manner.
  • Coordinating training for all employees in superior customer service, including telephone receptionists and cashiers.
Required Skills and Qualifications

To perform this job successfully, the individual must have:

  • A bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Exceptional analytical and problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Strong communication and interpersonal skills, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Benefits

This full-time position offers a competitive salary, benefits package, and opportunities for career growth and development in a dynamic and fast-paced environment.



  • Culver City, California, United States Public Storage Full time

    Public Storage is the leading provider of self-storage solutions in the industry. As a Storage Facility Manager, you will play a crucial role in ensuring the smooth operation of our facilities. Your primary responsibilities will include:Managing daily storage unit inspections to confirm inventory and availability.Auditing cash drawers and making bank...


  • Culver City, California, United States ProSolar Systems Caribbean Full time

    Job OverviewWe are seeking an experienced Customer Service Team Lead to oversee the day-to-day operations of our Call Center. The ideal candidate will have a proven track record of success in supervising and motivating teams, with excellent communication and leadership skills.About the RoleThe Customer Service Team Lead will be responsible for managing a...


  • Culver City, California, United States Public Storage Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team as a Public Storage Property Manager.


  • Culver City, California, United States Safe Gas Services, Inc. SGS Plumbing & Retrofitting Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Safe Gas Services, Inc. / SGS Plumbing & Retrofitting.This is an excellent opportunity to work in a fast-paced environment with a reputable, family-owned business that has been serving the Los Angeles community for over 32 years.About the RoleThe ideal candidate...


  • Culver City, California, United States State Farm Insurance Full time

    About the Role: State Farm Insurance is seeking a Customer Relations Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless interactions.Key Responsibilities:Assist customers with their insurance needs by providing accurate information and...


  • Culver City, California, United States Culver City Chevrolet Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Director to join our team at Culver City Chevrolet.


  • Culver City, California, United States Syntricate Technologies Full time

    Job Title: IT Service Management SpecialistAbout the Role:We are seeking an experienced IT Service Management Specialist to join our team at Syntricate Technologies. As an ITSM specialist, you will be responsible for configuring and implementing ServiceNow solutions to meet our organizational needs.About the Job:Configure and implement ServiceNow solutions...


  • Culver City, California, United States METRO CAFE Full time

    Job OverviewWe are seeking a highly skilled Senior Kitchen Operations Manager to oversee the daily culinary operations at Metro Cafe. This is an excellent opportunity for an experienced professional to lead our kitchen team and contribute to the success of our restaurant.About the RoleThis position requires a strong leader who can coordinate food and...


  • Culver City, California, United States Palihotel Culver City Full time

    We are seeking a highly motivated and experienced Senior Hotel Operations Manager to join our team at Palihotel Culver City. The successful candidate will have a strong passion for hospitality and excellent leadership skills.The Senior Hotel Operations Manager will be responsible for overseeing the daily operations of the hotel, ensuring that all aspects of...


  • Culver City, California, United States David Church - State Farm Agent Full time

    Overview of the RoleWe are seeking a skilled Customer Relations Representative to join our team at David Church - State Farm Agent. This role is ideal for individuals who possess excellent customer service skills, attention to detail, and a passion for helping others.Salary and BenefitsThe estimated salary for this position is $40,000-$60,000 per year,...


  • Culver City, California, United States TALENT Software Services Full time

    Company Overview:Talent Software Services, a leading provider of software solutions, is seeking an experienced Payroll Operations Manager to join their team in Culver City, CA.Salary: The estimated salary for this role is $57.49 per hour, with a rate range of $50.48/hr to $62.50/hr.About the Job:This is a managerial position responsible for overseeing the...


  • Culver City, California, United States SSD Alarm Full time

    About the CompanyEstablished in 1972, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation, serving commercial, retail, residential, and Fortune 100 clients. Our technical expertise and service excellence have...


  • Culver City, California, United States Culver City Erewhon Full time

    Culver City Erewhon OverviewAt Erewhon Market, we're on a mission to revolutionize the health and wellness industry. With 10+ locations across Southern California, we're rapidly expanding our team of dedicated professionals who share our passion for providing exceptional customer experiences.CompensationWe offer a competitive salary range of $19-$25 per...


  • Culver City, California, United States Roberta's Full time

    About the Role:Roberta's is a dynamic and collaborative restaurant seeking an experienced Sous Chef Leader to join our team. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our kitchen, managing staff, and ensuring the highest standards of quality and safety.Key Responsibilities:Manage kitchen staff and...


  • Foster City, California, United States The Rockridge Group Full time

    Job Description for Managed Print Services Operations ManagerThis is a key role at The Rockridge Group, where you will oversee the management of our customers' print services. We are seeking an experienced professional to lead this function and optimize print operations across our customer base.Responsibilities:We manage a customer's fleet of business...


  • Culver City, California, United States Jack In The Box Full time

    About the JobAs a Customer Experience Specialist at Jack In The Box, you play a vital role in ensuring every customer leaves with a positive impression. You are the face of our brand, responsible for creating memorable experiences that drive customer loyalty.Key Responsibilities:• Greet customers warmly and respond to their needs promptly• Operate the...


  • Culver City, California, United States Allied Universal Full time

    Job Summary:We are seeking a highly skilled and experienced Security Account Manager to join our team at Allied Universal. As a Security Account Manager, you will be responsible for managing the day-to-day security operations of an assigned client site, including supervising a team of security officers, site and/or shift supervisors, and ensuring the client...


  • Culver City, California, United States SavageX Full time

    Retail Supervisor, People and Operations OpportunitySavage X Fenty is seeking a skilled Retail Supervisor to join our team. In this role, you will collaborate with the Store Leader to build a strong, confident, and inclusive team that delivers exceptional customer experiences in our stores. The ideal candidate will uphold our values and culture, establishing...


  • Culver City, California, United States Culver City Chevrolet Full time

    About the RoleWe are seeking a skilled Customer Experience and Relations Director to join our team at Culver City Chevrolet. In this role, you will be responsible for developing and administering our customer relations program, ensuring that our dealership provides exceptional service to our customers.Job SummaryThe Customer Experience and Relations Director...


  • Culver City, California, United States Aimbridge Hospitality Full time

    Unleash Your Potential as a Convention Services CoordinatorAre you passionate about delivering exceptional customer experiences and driving business results? Do you thrive in fast-paced environments with multiple priorities?We are seeking a highly skilled Convention Services Coordinator to join our team at Four Points by Sheraton Los Angeles Westside. As a...