Customer Service Representative

2 days ago


Culver City, California, United States Culver City Erewhon Full time
Culver City Erewhon Overview
At Erewhon Market, we're on a mission to revolutionize the health and wellness industry. With 10+ locations across Southern California, we're rapidly expanding our team of dedicated professionals who share our passion for providing exceptional customer experiences.

Compensation
We offer a competitive salary range of $19-$25 per hour, based on experience. In addition to your hourly wage, you'll also enjoy benefits such as:
  • 50% off organic meals daily
  • 20% off in-store purchases
  • 401k with 4% match, Paid Vacation, Health Benefits and much more
  • Bonuses and sales rewards (for some departments)

About the Role
This is an exciting opportunity to join our Calabasas store location, serving customers in the Woodland Hills, Northridge, Chatsworth, Simi Valley, San Fernando, Encino, Tarzana, and Van Nuys areas. As a Customer Service Representative, you will play a vital role in ensuring that every customer has a positive experience at Erewhon.

Responsibilities
Your key responsibilities will include:
  • Providing excellent customer service and addressing customer needs in a timely and effective manner
  • Meeting monthly minimum membership sign-up requirements by engaging with customers and encouraging them to sign up for a membership
  • Educating customers on the benefits of our membership program, non-profit donation drives, or other rotating promotions
  • Being an advocate for the company's mission and familiarizing yourself with our products, promotions, and membership program
  • Assisting cashier supervisors in controlling customer flow and backed-up lines by reducing waiting time for customers
  • Following proper procedures for cash handling, including understanding and meeting Erewhon's cashier variance policy

Requirements
To succeed in this role, you will need:
  • Previous retail or cashier experience required
  • Customer service focus and great work ethic


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