Workforce Planning Specialist

4 weeks ago


Maryland Heights, Missouri, United States Magellan Health Services Full time
Job Summary

This position is responsible for ensuring the optimal utilization of resources to achieve service performance goals. The Workforce Planning Analyst will work closely with leadership to optimize Automatic Call Distributor (ACD) capabilities, staffing, and scheduling, as well as performance reporting.

Key Responsibilities
  • Monitor call center activity in real-time to ensure service level targets are consistently achieved.
  • Support team leaders with scheduling, productivity tracking, and approval of time off.
  • Manage the Workforce Management Tool (IEX Totalview) to optimize resource utilization.
  • Coordinate and produce accurate and timely reports for internal and external distribution.
  • Help coordinate telecommunication changes.
  • Develop forecasts, staffing plans, and schedules using historical call data and other relevant information.
Requirements
  • Experience with Excel spreadsheets, ACD reports, and forecasting methodologies.
  • Access Database knowledge.
  • Knowledge of Workforce Management programs.
Preferred Qualifications
  • Customer Service experience.
  • Associate's degree or equivalent combination of education and work experience.
Magellan Health Services

Magellan Health Services is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.



  • Maryland Heights, Missouri, United States Magellan Health Services Full time

    Job SummaryThis role is responsible for ensuring the optimal utilization of resources to achieve service level targets in the Call Center. The successful candidate will work closely with leadership to optimize Automatic Call Distributor (ACD) capabilities, staffing, and scheduling, as well as performance reporting.Key ResponsibilitiesMonitor call center...


  • Maryland Heights, Missouri, United States Magellan Health Services Full time

    Job SummaryThis position is responsible for ensuring the optimal utilization of resources in the call center to achieve service level targets. The ideal candidate will have experience with workforce management tools and be able to analyze data to develop forecasts and staffing plans.Key ResponsibilitiesMonitor call center activity in real-time to ensure...


  • Maryland Heights, Missouri, United States Spectrum Full time

    Job Title: Client Financial Forecasting ManagerSpectrum's Product and Technology team is seeking a highly skilled Client Financial Forecasting Manager to lead a team of analysts in coordinating and monitoring SET client budgets and reforecasts. This role requires expert-level understanding of organizational structure, funding, policies, and operations.Key...


  • Maryland Heights, Missouri, United States Manpower Group Inc. Full time

    Job Title :Quality Assurance SpecialistJob Summary :We are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for identifying, documenting, and tracking software defects, bugs, and inconsistencies.Key Responsibilities :Collaborate with development and cross-functional teams to ensure quality...


  • Maryland Heights, Missouri, United States Yoh Full time

    {"title": "Regulatory Affairs Specialist", "description": "Regulatory Affairs SpecialistYoh is seeking a highly skilled Regulatory Affairs Specialist to join our team in St. Louis, Missouri. As a key member of our pharmaceutical client's regulatory team, you will be responsible for planning, authoring, and compiling drug product dossiers in CTD format for...


  • Maryland Heights, Missouri, United States Grainger Full time

    Job SummaryJob Title: On-Site Service SpecialistJob Type: Full-timeLocation: Kirksville, MO, Maysville, MO, and Quincy, ILJob Description:We are seeking a highly skilled On-Site Service Specialist to join our team. As an On-Site Service Specialist, you will be responsible for assisting the local KeepStock team in driving inventory management execution and...


  • Maryland Heights, Missouri, United States Charter Communications Full time

    Business Analyst RoleAs a Business Analyst at Charter Communications, you will play a vital role in driving business growth and improvement. Your primary responsibility will be to analyze business operations and recommend solutions to align individual business functions with organizational goals.Key Responsibilities:Analyze business operations and identify...


  • Maryland Heights, Missouri, United States Jobot Full time

    Procurement Specialist Job DescriptionJobot is seeking a skilled Procurement Specialist to support both production and non-production orders. The ideal candidate will be responsible for procuring electronics, custom parts, tooling, cables, and services required to support supply chain activities with the goal of on-time production of quality products while...


  • Maryland Heights, Missouri, United States Acosta Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Merchandiser Specialist to join our team. As a Merchandiser Specialist, you will be responsible for representing our clients' products in retail stores, executing merchandising activities, and providing excellent customer service.Key ResponsibilitiesLocate and stock merchandise in the backroom...


  • Maryland Heights, Missouri, United States Mr Handyman Full time

    About the JobWe are seeking a skilled and experienced carpenter to join our team as a drywall specialist. As a key member of our team, you will be responsible for installing and repairing drywall, as well as performing various carpentry tasks.ResponsibilitiesInstall and repair drywall in residential settingsPerform various carpentry tasks, including...


  • Maryland Heights, Missouri, United States NHC Full time

    We are seeking a skilled Geriatric Psychiatric Nurse Specialist to join our team at NHC. As a key member of our nursing staff, you will provide expert care to geriatric patients with complex psychiatric needs.Responsibilities:Assess and develop individualized care plans for geriatric patients with psychiatric conditionsProvide direct patient care, including...


  • Maryland Heights, Missouri, United States Spectrum Full time

    Unlock Your Sales Potential as a Market Development SpecialistSpectrum is seeking a highly motivated and results-driven Market Development Specialist to join our team. As a key member of our sales team, you will be responsible for acquiring new customers through door-to-door relationship building and community events, focusing on new and existing communities...


  • Maryland Heights, Missouri, United States Consolidated Electrical Distributors Full time

    Job Summary:As an Electrical Supply Delivery Specialist at Consolidated Electrical Distributors, you will be responsible for delivering company materials to customers in a professional manner. This role requires effective communication and customer service skills, as well as the ability to safely operate a vehicle and handle materials in accordance with...


  • Maryland Heights, Missouri, United States Spectrum Full time

    Job SummaryAs a Senior DevOps Engineer at Spectrum, you will play a key role in guiding team development efforts towards successful project delivery. You will maintain high standards of software quality within the team by establishing good practices and habits. Collaborate with other software developers, business analysts, and software architects to plan,...


  • Maryland Heights, Missouri, United States Jobot Full time

    Job SummaryWe are seeking a skilled Procurement Specialist to support our production and non-production orders. The successful candidate will be responsible for procuring electronics, custom parts, tooling, cables, and services required to support supply chain activities with the goal of on-time production of quality products while optimizing total...


  • Maryland Heights, Missouri, United States Jobot Full time

    Job SummaryWe are seeking a skilled Procurement Specialist to support our production and non-production orders. The ideal candidate will have prior purchasing experience, preferably from a manufacturing setting, and experience in electronics and international purchasing.Key ResponsibilitiesProcure electronic components, manufactured parts, and purchased...


  • Maryland Heights, Missouri, United States Yoh Full time

    Job Title: IT Support SpecialistThis position is responsible for providing IT Infrastructure support on-site and remotely, solving second-level incidents, problems, and request management, maintenance, and supporting project delivery, partnering with Global IT teams and external service providers, utilizing tools and following IT Standards and Procedures.Key...


  • Maryland Heights, Missouri, United States Otis College of Art and Design Full time

    About the Role:We are seeking a highly motivated Elevator Sales Specialist to promote innovative solutions with current and potential customers.Key Responsibilities:Proactively identify, respond to, and win modernization projects by identifying bid opportunities, preparing bid responses, creating presentations, and negotiating with potential customers.Build...


  • Maryland Heights, Missouri, United States Yoh, A Day & Zimmermann Company Full time

    Job OverviewYoh is seeking a skilled Regulatory Affairs Specialist to join our team in St. Louis, Missouri. As a key member of our pharmaceutical client's team, you will be responsible for planning, authoring, and compiling drug product dossiers in CTD format for international markets. Your expertise will also be essential in planning, authoring, compiling,...


  • Maryland Heights, Missouri, United States Spectrum Full time

    At Spectrum, we're looking for a skilled Business Analyst to join our Billing Operations & Technology team. As a key member of our team, you'll analyze business operations and recommend solutions to align individual business functions with organizational goals.Key responsibilities include:Compiling, analyzing, and interpreting data related to current and...