On-Site Service Specialist
17 hours ago
Job Title: On-Site Service Specialist
Job Type: Full-time
Location: Kirksville, MO, Maysville, MO, and Quincy, IL
Job Description:
We are seeking a highly skilled On-Site Service Specialist to join our team. As an On-Site Service Specialist, you will be responsible for assisting the local KeepStock team in driving inventory management execution and customer service excellence. You will assist in the pre-implementation and implementation process for new KeepStock installations, provide customer training, and perform data collection at customer sites.
Responsibilities:
- Perform machine break/fix activities for different machines at customer sites
- Implement territory work relating to customer inventory projects
- Perform data collection at customer sites to ensure accurate information is collected to help direct the KeepStock implementation process
- Perform implementation responsibilities for new customers or new services
- Assist customers with staging, labeling, and organizing product at customer sites
- Complete product relocation and discontinuation process
- Actively listen, ask questions, effectively communicate, and fully engage to provide the best customer experience
Requirements:
- 3 years' experience in customer service or warehouse environment
- High School diploma or equivalent
- Technical skills and experience solving problems
- Managed several projects simultaneously
- Have and maintain a valid driver's license in the State of residence
- Must carry required levels of automobile insurance
Benefits:
Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:
- Medical, dental, vision, and life insurance plans
- Generous paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement
- A comprehensive set of emotional, financial, physical, and social wellbeing programs
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
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