Workforce Planning Analyst
6 days ago
This position is responsible for ensuring the optimal utilization of resources in the call center to achieve service level targets. The ideal candidate will have experience with workforce management tools and be able to analyze data to develop forecasts and staffing plans.
Key Responsibilities- Monitor call center activity in real-time to ensure service level targets are met.
- Support team leaders with scheduling, productivity tracking, and approval of time off.
- Manage the Workforce Management Tool to optimize resource utilization.
- Develop forecasts and staffing plans to ensure service level achievement at minimal cost.
- Coordinate and produce reports for internal and external distribution.
- Experience with Excel spreadsheets, ACD reports, and forecasting methodologies.
- Knowledge of workforce management programs and access databases.
- Experience with Workforce Management programs.
Magellan Health Services is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
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Workforce Planning Specialist
4 weeks ago
Maryland Heights, Missouri, United States Magellan Health Services Full timeJob SummaryThis position is responsible for ensuring the optimal utilization of resources to achieve service performance goals. The Workforce Planning Analyst will work closely with leadership to optimize Automatic Call Distributor (ACD) capabilities, staffing, and scheduling, as well as performance reporting.Key ResponsibilitiesMonitor call center activity...
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Workforce Planning Specialist
1 week ago
Maryland Heights, Missouri, United States Magellan Health Services Full timeJob SummaryThis role is responsible for ensuring the optimal utilization of resources to achieve service level targets in the Call Center. The successful candidate will work closely with leadership to optimize Automatic Call Distributor (ACD) capabilities, staffing, and scheduling, as well as performance reporting.Key ResponsibilitiesMonitor call center...
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Billing Analyst
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Financial Planning Manager
1 week ago
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Quality Assurance Analyst Intern
1 day ago
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Business Analyst Intern
1 week ago
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Business Analyst Intern
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Business Systems Analyst
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Business Operations Analyst
4 weeks ago
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Business Operations Specialist
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Financial Forecasting Manager
1 week ago
Maryland Heights, Missouri, United States Spectrum Full timeAbout the RoleWe are seeking a highly skilled Financial Forecasting Manager to lead our team of analysts in coordinating and monitoring SET client budgets and reforecasts. As a subject matter expert in financial and business analysis and forecasting processes, you will work closely with business stakeholders and financial planners to analyze funding...
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Financial Forecasting Manager
1 week ago
Maryland Heights, Missouri, United States Charter Communications Full timeJob SummaryWe are seeking a highly skilled Financial Forecasting Manager to lead our team of analysts in coordinating and monitoring SET client budgets and reforecasts. This role requires expert-level understanding of organizational structure, funding, policies, and operations, as well as the ability to recommend solutions to improve general business...
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Business Analyst Intern
1 day ago
Maryland Heights, Missouri, United States Charter Communications Full timeAbout the RoleThe Spectrum Internship Experience is a 10-week program designed to provide students with hands-on experience in business culture and industry-leading telecommunications. As a Customer Operations Intern, you will work with external parties to form recommendations on system flows in Reference Data Management (RDM) or Billing Process...
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Senior DevOps Engineer
19 hours ago
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Senior DevOps Engineer
1 week ago
Maryland Heights, Missouri, United States Spectrum Full timeJob SummaryAs a Senior DevOps Engineer at Spectrum, you will play a key role in guiding team development efforts towards successful project delivery. You will maintain high standards of software quality within the team by establishing good practices and habits. Collaborate with other software developers, business analysts, and software architects to plan,...
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Business Operations Specialist
1 week ago
Maryland Heights, Missouri, United States Spectrum Full timeAt Spectrum, we're looking for a skilled Business Analyst to join our Billing Operations & Technology team. As a key member of our team, you'll analyze business operations and recommend solutions to align individual business functions with organizational goals.Key responsibilities include:Compiling, analyzing, and interpreting data related to current and...
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Financial Analyst
1 week ago
Maryland Heights, Missouri, United States Lumeris Full timeJob Title: Principal Financial Analyst - Value Based EnablementIn order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you'll never have to wonder where...
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Senior Financial Analyst
4 days ago
Maryland Heights, Missouri, United States Lumeris Full timeJob Summary:As a Senior Financial Analyst - Value Based Enablement at Lumeris, you will serve as the subject matter expert and primary partner for financial needs across assigned functions and workflows. You will use a combination of tools, techniques, and technologies to generate, review, report, and interpret complex data used across the organization. Your...
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Quality Assurance Specialist
1 week ago
Maryland Heights, Missouri, United States Manpower Group Inc. Full timeQuality Analyst IV Job DescriptionWe are seeking a highly skilled Quality Analyst IV to join our team in Maryland Heights, Missouri. As a Quality Analyst IV, you will be responsible for designing, executing, and managing comprehensive test plans, test cases, and test scripts.Key Responsibilities:Design and execute test plans, test cases, and test scripts to...
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Quality Assurance Specialist
1 week ago
Maryland Heights, Missouri, United States Manpower Group Inc. Full timeQuality Analyst IV Job DescriptionWe are seeking a highly skilled Quality Analyst IV to join our team in Maryland Heights, Missouri. As a Quality Analyst IV, you will be responsible for designing, executing, and managing comprehensive test plans, test cases, and test scripts.Key Responsibilities:Design and execute comprehensive test plans, test cases, and...