Member Services Representative

4 weeks ago


Rapid City, South Dakota, United States Black Hills Federal Credit Union Full time
Job Title: Member Services Representative

Black Hills Federal Credit Union is seeking a highly skilled Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members via phone, email, and in-person interactions.

Key Responsibilities:

  • Assist members with account inquiries, transactions, and other services
  • Provide information and support regarding digital services, including online banking and mobile apps
  • Process membership applications, perform account maintenance, and research transactional inquiries
  • Assist with loan payment issues, ACH setup, and maintenance
  • Perform other member service and teller functions as needed

Requirements:

  • Two-year college degree or equivalent experience
  • Zero to two years of relevant experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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