Desktop Systems Support Specialist

4 weeks ago


Frankfort, Kentucky, United States Kentucky Personnel Cabinet Full time

The Legislative Research Commission is seeking a skilled Desktop Systems Support Specialist to join their team in OCIT. This is a permanent, full-time position with benefits including health and life insurance, retirement plan, and paid holidays, vacation, and sick days.

As a Desktop Systems Support Specialist, you will assist with troubleshooting and problem resolution for PCs, printers, remote technologies, VoIP devices, webcams, basic network problems, and other technology as needed. You will also assist with improvements, upgrades, and repairs, and document all service desk interactions.

Key responsibilities include:

  • Assisting with trouble-shooting and problem resolution for PCs, printers, remote technologies, VoIP devices, webcams, basic network problems, and other technology as needed.
  • Assisting with improvements, upgrades, and repairs.
  • Documenting all service desk interactions.
  • Receiving and responding daily to requests for computer assistance for LRC staff and legislators, and documenting all interactions in a logging or ticketing system.

Requirements include:

  • Fundamental understanding of local area network components, peripheral devices, and systems.
  • Beginning knowledge of service desk concepts, practices, procedures, network components, workstations, and software products.
  • Excellent verbal and written communication skills.
  • Customer service skills.
  • Strong analytical, troubleshooting, and detail-oriented skill set.
  • Ability to work under pressure and meet specific deadlines.
  • Ability to resolve routine problems with written instructions and/or supervision.

This is a great opportunity to join a team that provides staff support to the Kentucky General Assembly and offers unique opportunities to people seeking fulfilling, challenging, and rewarding careers.



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