Desktop Support Specialist

2 weeks ago


Frankfort, Kentucky, United States Cynet Systems Full time
Job Description:

We are seeking a skilled Desktop Support Technician to join our team at Cynet Systems. The ideal candidate will have 2-3 years of IT experience, with a strong background in diagnosing and resolving technical issues with hardware and software systems.

The successful candidate will provide general desktop support duties, utilizing excellent troubleshooting skills to resolve issues efficiently. Additionally, they will demonstrate reliable attendance and possess excellent customer service skills, including:

  • No coarse, abrasive, or condescending language used over the phone to customers.
  • No argumentative demeanor.
  • Takes ownership, not defensive about blame.
  • Empathetic.
  • Patient with upset and/or angry customers.
  • Analytical.
  • Problem solver (troubleshooting skills).
  • Trainable.
  • Self-starting and Initiative.
  • Able to simplify explanations so that the customer understands.

The following are examples of the skills and experience we are looking for:

  • Experience in customer service-oriented workplace.
  • IT experience and knowledge in the following:
    • Desktop Support (Remote Support).
    • Windows 10 Operating System.
    • Mapping network drives.
    • Global Protect support (VPN).
    • General NAS knowledge.
    • Office Suite (particularly Outlook 2013 or higher).
    • Preferred ServiceNow Ticketing System experience.
    • Experience with Desktop Support work.
    • Experience working in a fast-paced and ever-changing environment (adaptability).
    • Experience working with, and as an active part of, a lively team (team player).
    • Multi-tasking ability.
    • Documentation skills (clear, concise).
    • Experience with Active Directory.
    • Experience with remote support or desktop support.

We are looking for a team player who can adapt to our fast-paced environment and provide excellent customer service. If you have the skills and experience we are looking for, please apply.



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