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Housing Assistance Coordinator

2 months ago

Jacksonville, Florida, United States Jacksonville HA Full time
Job Overview

The Jacksonville Housing Authority is committed to fostering an inclusive workplace that values diversity and equal opportunity. We strive to ensure that all employment practices are free from discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status.

Position Title: Housing Assistance Coordinator

Classification: Non-Exempt

EEO Category: Administrative Support

Compensation: $15.00 per hour

Reports To: HCV Operations Manager

Position Summary

Act as the primary point of contact for the Housing Choice Vouchers Department, providing assistance to clients and ensuring compliance with established protocols and HUD regulations.

Key Responsibilities

  • Input data into the system and maintain organized records.
  • Collect and verify information from residents to process interim payment adjustments in line with established guidelines.
  • Gather and confirm family income and membership changes, ensuring all necessary documentation is obtained.
  • Draft correspondence, contract modifications, and conduct client interviews as needed.
  • Perform eligibility reviews for program participation and take necessary actions based on established guidelines.
  • Manage Port In clients, facilitate voucher briefings, and issue vouchers accordingly.
  • Handle incoming calls, providing information or directing inquiries to the appropriate personnel.
  • Welcome visitors to the office, assisting them with inquiries, providing application forms, and guiding them through the process.
  • Receive and distribute mail, ensuring outgoing correspondence is processed according to established procedures.
  • Make copies of identification and other relevant documents for application files.
  • Provide applicants with necessary forms for address changes, disability claims, and background checks.
  • Collect income and other required verifications.
  • Organize applications in accordance with established protocols.

Minimum Qualifications

Education and Experience:

High school diploma or G.E.D. Certification with at least one year of experience in data entry and general clerical tasks, including computer usage and file management, or a combination of education and experience that meets these requirements.

Essential Knowledge, Skills, and Abilities:

  • Understanding of social work principles and employment counseling practices.
  • Familiarity with HUD regulations and organizational policies.
  • Proficiency in business English, spelling, arithmetic, and vocabulary.
  • Competence in using standard office equipment, including computers, fax machines, telephones, and copiers.
  • Knowledge of commonly used software applications.
  • Strong communication skills, both verbal and written.
  • Ability to provide guidance to low-income clients regarding employment and personal goals.
  • Capacity to follow oral and written instructions accurately.
  • Ability to interpret and apply HUD and organizational policies and procedures.
  • Skill in establishing and maintaining effective working relationships with residents and community organizations.
  • Ability to interact with clients and businesses in a courteous and efficient manner.
  • Sound judgment in decision-making based on established guidelines.
  • Analytical skills to identify problems and propose solutions.
  • Effective oral communication skills for client interactions.

Core Competencies

  • Commitment: Demonstrates high performance standards and pursues goals diligently.
  • Customer Service: Exceeds expectations of both internal and external customers.
  • Effective Communication: Clearly conveys information and listens attentively to others.
  • Responsiveness and Accountability: Takes personal responsibility for work quality and outcomes.
  • Teamwork: Collaborates effectively with team members and values diverse perspectives.
  • Adaptability: Willingness to work additional hours and manage deadlines efficiently.

Physical Requirements

The role is primarily sedentary, with no special physical demands. The work environment is typical of an office setting, adequately lighted and ventilated. The position may require lifting items up to 15 lbs.

Work Environment: The characteristics of the work environment are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.

  • Office setting
  • Moderate noise levels
  • Frequent interaction with clients and colleagues

Additional Information: A valid driver's license is required, and candidates must be insurable by Jacksonville Housing.

This job description is intended to outline the primary responsibilities and requirements of the position. It is not exhaustive, and other duties may be assigned as necessary.