Housing Counselor Assistant

3 days ago

Jacksonville, Florida, United States Jacksonville Housing Authority Full time
Job Summary

Serve as the receptionist for the Housing Choice Vouchers' Department, assisting clients and taking appropriate action in accordance with established procedures and HUD regulations.

Key Responsibilities
  • Enter information into the computer and file documents.
  • Receive information from residents and verify and process interim payment changes based on the verified information in accordance with established procedures and regulations.
  • Obtain and verify family income and membership changes, including obtaining required proof of income, documentation, citizenship verifications, etc.
  • Generate letters and contract amendments, and may be required to conduct interviews with clients.
  • Conduct re-examination reviews regarding program eligibility and take appropriate action in accordance with established procedures and HUD regulations.
  • Manage Port In clients, conduct voucher briefings, and issue vouchers.
  • Answer telephone calls and either answer inquiries personally or transfer calls to the appropriate person(s).
  • Greets persons who come to the office and assists them by answering questions, giving application form(s), helping them complete forms, or directing them to others who can assist with the person's concern.
  • Receive mail and distribute to appropriate individuals and process outgoing mail in accordance with established procedure.
  • Makes copies of identification and other forms provided for the application file.
  • Provide applicants with address change forms, disability forms, criminal background forms, etc.
  • Obtain income and other required verification.
  • Files applications in accordance with established procedures.
Requirements
  • High school diploma or G.E.D. Certification plus one (1) year of experience in data entry and general clerical work which included using computers and maintaining files, or an equivalent combination of education and experience.
  • Knowledge of the principles and practices of social work and employment counseling.
  • Knowledge of HUD and organizational regulations, policies, and procedures.
  • Knowledge of business English, spelling, arithmetic, and vocabulary.
  • Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
  • Knowledge of commonly used computer software.
  • Knowledge of the principles of communication.
  • Knowledge of computer operation, hardware, and software.
  • Ability to counsel low-income clients regarding employment and goals.
  • Ability to understand and follow oral and written instructions.
  • Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions.
  • Ability to communicate orally and in writing.
  • Ability to instruct individuals on the operation of computers and basic office equipment.
  • Ability to establish and maintain effective working relationships with the residents, businesses, and other organizations.
  • Ability to interact with clients, businesses, and educational institutions in obtaining and providing information in a polite and efficient manner, both in person and on the telephone.
  • Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines.
  • Skilled in analyzing situations in order to identify problems and offer possible solutions.
  • Skill in communicating orally with clients, businesses, and other organizations in order to obtain and provide information.
Core Competencies
  • Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure and persists despite obstacles and opposition.
  • Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
  • Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively. Demonstrates a clear understanding of and ability to highlight goals and benefits to residents.
  • Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work and does a fair share of work.
  • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
  • Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work area is usually adequately lighted, heated, and ventilated. Must be able to sit in an office environment, able to lift up to 15 lbs.

The noise level in the work environment is usually moderate.

High level of interaction with external/internal clients

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