Housing Counselor Assistant

3 days ago


Jacksonville, Florida, United States Jacksonville HA Full time
Job Summary

We are seeking a highly organized and detail-oriented Housing Counselor Aide to join our team at the Jacksonville Housing Authority. As a key member of our Housing Choice Voucher (HCV) Department, you will provide exceptional customer service to our residents, assist with administrative tasks, and ensure compliance with HUD regulations.

Key Responsibilities
  • Provide administrative support to the HCV Operations Manager, including data entry, filing, and record-keeping.
  • Assist residents with inquiries, provide information, and resolve issues in a timely and professional manner.
  • Process interim payment changes, verify family income, and obtain required documentation.
  • Generate letters, contract amendments, and conduct interviews with clients as needed.
  • Conduct re-examination reviews, manage Port In clients, and issue vouchers.
  • Answer phone calls, greet visitors, and provide assistance as needed.
  • Perform various administrative tasks, including mail distribution, copying, and filing.
Requirements
  • High school diploma or equivalent required; one year of experience in data entry and general clerical work preferred.
  • Knowledge of HUD regulations, policies, and procedures.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and knowledge of office software.
What We Offer
  • A competitive salary of $15.00 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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