Guest Services Team Leader
2 weeks ago
Guest Services Team Leader - Spirehotels
+ Job Tracking ID:
+ Job Location:
+ Job Level: Mid Career (2+ years)
+ Level of Education: High School/GED
+ Job Type: Full-Time/Regular
+ Years of Experience: Any
Position Overview:
Join our dynamic team at Spirehotels, where your creativity and exceptional guest service skills will shine. We are dedicated to fostering a community-focused environment that prioritizes guest satisfaction. If you are eager to collaborate with a passionate team committed to delivering outstanding service, we would love to hear from you.
Key Responsibilities:
- Provide leadership and direction to ensure consistent, high-quality customer service.
- Communicate effectively, both verbally and in writing, to guide staff in their roles.
- Welcome guests warmly and sincerely, addressing their needs with a positive demeanor.
- Manage the registration process efficiently, ensuring accurate information is captured.
- Handle guest accounts during check-out, addressing any concerns with professionalism.
- Process payments accurately and manage cash transactions responsibly.
- Respond promptly to phone inquiries, relaying messages and information to guests.
- Remain composed during busy periods, serving as a role model for the team.
- Resolve guest complaints through thorough investigation and effective solutions.
Qualifications:
The ideal candidate will possess the following skills and abilities:
- Strong interpersonal skills to effectively engage with diverse customers.
- Basic mathematical proficiency and experience with calculators for financial transactions.
- Excellent listening and verbal communication skills in English.
- Proficient in using computer systems for data entry and information retrieval.
- Ability to stand and move around the front desk area for extended periods.
- Awareness of emergency situations and the ability to respond appropriately.
- Capacity to prepare detailed reports on room availability and revenue.
- Analytical skills to make informed decisions and judgments.
Benefits:
We offer a comprehensive benefits package that includes multiple medical insurance options, dental and vision plans, flexible spending accounts, a matched 401k plan, life insurance, and paid time off. Additional perks include complimentary meals, hotel discounts, and wellness programs.
-
Housekeeping Team Leader
2 weeks ago
Colorado Springs, Colorado, United States SYUFY GROUP Full timeJob OverviewJoin SYUFY GROUP as a Housekeeping Team Leader, where you will play a crucial role in maintaining the cleanliness and organization of our facilities. This full-time position offers a dynamic work environment that values teamwork and exceptional service.Position ResponsibilitiesAs the Housekeeping Team Leader, you will:Assist the Housekeeping...
-
Guest Services Supervisor
1 week ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timeJob OverviewPosition: Front Office SupervisorReporting To: Front Office ManagerDepartment: Front OfficeFLSA Status: Non-ExemptPosition Summary: Oversee and manage the activities of front desk personnel. Provide assistance to guests during the check-in and check-out processes.Key Responsibilities: Greet guests warmly and address any minor concerns to ensure a...
-
Front Office Team Leader
2 weeks ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timeJob OverviewPosition: Front Office SupervisorReports To: Front Office ManagerDepartment: Front OfficeFLSA Status: Non-ExemptPosition Summary: Oversee and direct the activities of front desk personnel. Provide assistance to guests during their arrival and departure processes.Key Responsibilities: Greet guests warmly and resolve minor concerns to ensure a...
-
Customer Service Team Leader
2 weeks ago
Colorado Springs, Colorado, United States Systems Integration Inc Full timeJoin Our Team as a Customer Service Team LeaderSystems Integration, Inc. (SII) stands as a premier provider of comprehensive contact center infrastructure solutions and IT services. With extensive experience in IT and systems integration, we have empowered US Government agencies and commercial enterprises to enhance their customer satisfaction through our...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Residence Inn Colorado Springs First and Main Full timeAbout the Position:The Residence Inn Colorado Springs First and Main is seeking dedicated, enthusiastic, and service-oriented individuals for the role of Guest Services Representative. This is a part-time position with shifts scheduled from 3 PM to 10 PM on various days. Previous experience in the hospitality industry is preferred. The compensation for this...
-
Guest Services Specialist
2 weeks ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timeJob OverviewRole Objective:The Guest Services Specialist is dedicated to enhancing the experience at the Garden of the Gods Resort and Club by building connections with local vendors and service providers. This role focuses on delivering tailored recommendations to guests and members, coordinating personalized itineraries, and ensuring a seamless stay.Key...
-
Guest Services Representative
1 week ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timePosition Overview The Guest Services Representative plays a crucial role in providing exceptional service to guests and members, addressing inquiries through various communication channels, managing arrivals and departures, and facilitating reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute check-in and...
-
Guest Services Coordinator
1 week ago
Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full timeJob OverviewThe primary responsibility of the Complimentary Services Host-Hostess is to warmly welcome and guide guests to their tables within the Complimentary Services Area. This role is crucial in maintaining a pleasant and efficient dining environment to guarantee guest satisfaction. It is essential to verify that guests are registered patrons of the...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timePosition Overview The Guest Services Representative plays a crucial role in providing exceptional service to guests and members. This position involves handling inquiries through various communication channels, managing guest arrivals and departures, processing reservations, and addressing questions regarding rates, facilities, and services with...
-
Guest Service Agent
5 days ago
Colorado Springs, Colorado, United States Chartwell Hospitality Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Chartwell Hospitality. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is safe, secure, and memorable.Key ResponsibilitiesPerform front desk duties, including check-ins, check-outs, and...
-
Guest Services Representative
1 week ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timePosition Overview The Guest Services Representative is responsible for providing exceptional assistance to guests and members, addressing inquiries through various communication channels, managing guest arrivals and departures, and handling reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute all check-in and...
-
Guest Services Supervisor
2 weeks ago
Colorado Springs, Colorado, United States Spirehotels Full timeGuest Services Supervisor - Spirehotels+ Job Tracking ID: + Job Location: + Job Level: Mid Career (2+ years) + Level of Education: High School/GED + Job Type: Full-Time/Regular + Years of Experience: Any Position Overview:We are seeking a dedicated and skilled Guest Services Supervisor to join our team at Spirehotels. This role is essential in ensuring that...
-
Guest Services Coordinator
2 weeks ago
Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full timePosition Overview The Guest Services Coordinator is responsible for providing exceptional assistance to guests and members, addressing inquiries through various communication channels, managing guest arrivals and departures, and facilitating reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute all check-in and...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Doubletree by Hilton Colorado Springs Full timeJob OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the DoubleTree by Hilton Colorado Springs. In this role, you will be responsible for welcoming guests, managing their information, assigning rooms, and addressing any inquiries to ensure a memorable stay.Key...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Doubletree by Hilton- Colorado Springs Full timeWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to every visitor at our establishment. Your role will involve welcoming guests, managing their details, issuing keys and room assignments, and addressing any general inquiries to ensure a pleasant experience during their stay. The ideal candidate will...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Doubletree by Hilton- Colorado Springs Full timeWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at Doubletree by Hilton - Colorado Springs. Your role will involve welcoming visitors, managing their details, issuing room keys, and addressing any inquiries to ensure a pleasant experience. The ideal candidate possesses excellent...
-
Guest Services Coordinator
2 weeks ago
Colorado Springs, Colorado, United States Doubletree by Hilton- Colorado Springs Full timeWe are seeking a dedicated and courteous guest services coordinator to provide outstanding service to every visitor at our establishment. Your role will involve welcoming guests, managing their information, assigning keys and rooms, and addressing any general inquiries to ensure a pleasant experience. The ideal candidate will possess excellent communication...
-
Guest Services Manager
2 weeks ago
Colorado Springs, Colorado, United States Sun Hill Properties Inc. Full timeJob OverviewThe Guest Services Manager plays a pivotal role in ensuring that visitors experience exceptional service from the moment they arrive until their departure, fostering guest satisfaction and loyalty.Key Responsibilities• Lead and mentor the front desk team in their daily operations, ensuring clarity in their roles and responsibilities.• Manage...
-
Guest Services Representative
2 weeks ago
Colorado Springs, Colorado, United States Kudos, LLC Full timeJob OverviewKudos, LLC is excited to announce an opportunity for a Guest Services Representative. We are dedicated to providing exceptional service to our visitors and are looking for an individual who shares this commitment.Position Summary: As a Guest Services Representative, you will serve as the initial point of contact for our visitors, ensuring they...
-
Service & Engagement Executive Team Leader
5 days ago
Glenwood Springs, Colorado, United States Target Full timeAbout the RoleWe are seeking a highly skilled and experienced Service & Engagement Executive Team Leader to join our team at Target. As a key member of our leadership team, you will be responsible for driving guest service excellence and delivering exceptional customer experiences across our stores.Key ResponsibilitiesGuest Service Leadership: Lead a team of...