Guest Services Coordinator
1 week ago
The primary responsibility of the Complimentary Services Host-Hostess is to warmly welcome and guide guests to their tables within the Complimentary Services Area. This role is crucial in maintaining a pleasant and efficient dining environment to guarantee guest satisfaction. It is essential to verify that guests are registered patrons of the hotel or paying customers for the Complimentary Services.
Compensation:$15 - $16 hourly
Key Responsibilities:As a Complimentary Services Host-Hostess, you will:
- Greet and welcome guests in a friendly and professional manner upon their arrival.
- Ensure that all guests are verified as registered hotel patrons or paying customers in accordance with operational protocols.
- Create memorable experiences for guests by providing exceptional service.
- Attend to guests who may need additional assistance, including children and elderly patrons.
- Inform guests about menu options, including detailed descriptions and alternatives for food allergies.
- Perform general cleaning duties using standard hotel cleaning supplies to maintain health and safety standards.
- Keep track of customer counts and monitor table availability.
- Respond promptly to inquiries and address guest needs in a courteous manner.
- Adhere to all company policies and procedures.
- Follow safety and security protocols diligently.
- Be knowledgeable about fire prevention and emergency procedures within the department.
- Report any unsafe conditions to the supervisor or manager.
- Document accidents, injuries, near-misses, property damage, or loss to the supervisor or manager.
- Contribute to a safe working environment by following all safety and security regulations.
- Maintain a neat, clean, and well-groomed appearance as outlined in the team member handbook.
- Assist fellow team members as needed to ensure excellent service delivery to guests.
- Perform any other related duties as assigned by the supervisor or manager.
To excel in this role, candidates must meet the following qualifications:
- A combination of education and experience equivalent to a high school diploma.
- Any relevant training or experience that provides the necessary knowledge, skills, and abilities.
Embassy Suites by Hilton is a prestigious chain of upscale all-suite hotels, providing exceptional hospitality experiences.
Located conveniently, we offer stunning views and easy access to local attractions, ensuring a memorable stay for our guests.
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