IT Systems Education Facilitator

2 weeks ago


Charlotte, North Carolina, United States Apex Systems Full time

Position: IT Systems Training Specialist

Company: Apex Systems

Contract Duration: 12+ months

Work Arrangement: Hybrid - 3 days onsite, 2 days remote

Key Qualifications:

  1. Minimum of 3 years of hands-on training and facilitation experience
  2. Proficient in conducting virtual training sessions for groups of 25-70 participants
  3. Experience in comprehending IT systems or software, with a proven track record of training business professionals
  4. Background in Banking or Financial Services is preferred
  5. Experience in Agile training environments is a plus
  6. Familiarity with nCino or Salesforce (priority given to nCino) is advantageous

Job Overview:

The selected candidate will play a crucial role in educating internal staff on the newly implemented nCino system, as well as providing training on system updates for existing users.

Responsibilities include delivering training through large virtual sessions featuring screen sharing of nCino, as well as conducting in-person workshops as needed.

This role requires a proactive individual who is capable of navigating challenges independently, without relying on pre-established frameworks or scripts. The trainer will need to stay informed about updates to the nCino tool, understand user experiences, and occasionally troubleshoot issues within the virtual learning environment.

Additionally, the candidate will facilitate both in-person and virtual training sessions, create comprehensive instructional materials, and collaborate with lead trainers and business partners to ensure effective communication of information to end users.



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