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Patient Care Coordinator
2 months ago
Job Type: Full-time
Description: At Ascend Medical, you will join a dedicated team of compassionate and innovative professionals who are redefining healthcare to be more patient-focused, affordable, and convenient.
Ascend is proud to maintain the highest patient satisfaction ratings in the industry, consistently achieving a net promoter score above 95, demonstrating our commitment to delighting our patients.
As a Care Navigator (Medical Assistant), you will serve as a vital link between our patients and the healthcare system, often being the first point of contact for new members. This role exemplifies our dedication to accessible healthcare.
Your responsibilities will include managing essential components of each patient's personalized care plan, which encompasses both clinical and administrative support. You will triage patients, schedule appointments, and prepare them for examinations.
Through meaningful one-on-one interactions, you will have a direct impact on the lives of individuals, helping them acclimate to a new model of primary care.
The Care Navigator is a crucial member of a team committed to delivering outstanding and comprehensive primary care to a specific patient demographic.
Key Responsibilities:
- Schedule telehealth appointments, triage patients remotely, and document patient interviews, histories, and chief complaints using Ascend's electronic medical records (EMR) system. Manage prescription refills.
- Facilitate telehealth consultations by reviewing charts in advance, ensuring all necessary equipment is functional, guiding patients through the technology, and assisting in assessments during telehealth encounters.
- Prepare patients for examinations and coordinate referrals for routine screenings; assist physicians during exams and clarify treatment procedures and instructions to patients.
- Collaborate closely with the Care Coordinator to ensure all patients have established care plans and follow-up appointments as directed by the provider.
- Manage incoming and outgoing communications, including calls, chats, and emails as assigned.
- Provide guidance and support to both new and existing members, educating them on the benefits of Ascend Medical and assisting them in navigating their health insurance to maximize available benefits.
- Process patient messages, online inquiries, follow-up calls, and route them to appropriate team members; engage in secure messaging with patients to gather and relay important information to the physician.
Key Performance Outcomes:
- 100% of consent forms collected from patients
- 100% of credit card payments processed prior to appointments
- 80% reappointment rate for new patients
- 60% reappointment rate for existing patients
- 100% follow-up on labs, referrals, and prescriptions
- 85% answer rate for patient communications
- 80% show rate for appointments
Present yourself with a polished and professional demeanor, demonstrating kindness, compassion, energy, and a patient-first approach.
About Us:
Founded in 2021, Ascend Medical is dedicated to enhancing the well-being of body, mind, and soul. Our advanced primary care model integrates behavioral, metabolic, and lifestyle health aspects to ensure comprehensive wellness.
We began as a hybrid delivery model that combines digital and at-home services, meeting patients where they are—whether at home, work, or elsewhere. We have since evolved to partner with traditional primary care providers, allowing patients to experience Ascend through various channels.
Ascend is designed to innovate, with a culture that embraces reimagining healthcare and is unafraid to disrupt the status quo.
We prioritize a culture of empowerment, enabling our team members to make informed decisions based on our core values:
- Patients before Profits
- Empathy before Expedience
- Progress before Stagnation
- Team before Individual
Company Benefits:
We offer a competitive benefits package that includes:
- Medical
- Dental
- Vision
- 401k with Match
- Generous PTO, paid parental leave, and company holidays
- Complimentary healthcare services with Ascend, including telemedicine options
- Flexible scheduling to promote work/life balance
Requirements:
A high school diploma or equivalent is required. Graduation from a nationally accredited Medical Assistant program or equivalent healthcare training is necessary. Certification as a Registered/Clinical Medical Assistant (CCMA or CRMA) is preferred. A minimum of 2 years of experience as a Medical Assistant in a healthcare setting is required. Current CPR certification is mandatory.
Knowledge, Skills, and Abilities:
- Understanding of clinical procedures, medical terminology, anatomy, physiology, ICD-10 and CPT coding, insurance eligibility, and copay determination.
- Exceptional communication skills, utilizing appropriate medical terminology and adhering to legal and ethical standards.
- Creative problem-solving abilities to leverage Ascend's strengths.
- High energy, growth-oriented mindset, and a desire to learn.
- Adaptability and critical thinking skills.
- Team-oriented approach, fostering collaboration and feedback.
- Strong conversational skills and comfort in frequent communication with various stakeholders.
- Self-aware problem solver with a passion for transforming primary healthcare.
- Task-oriented, self-motivated, and capable of working independently.
- Proficient in technology and experienced with EMR documentation.
- Fluency in spoken and written English; bilingual candidates are preferred.
Ascend Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all, benefiting our employees, services, and community.
Work Environment:
This is a fast-paced, high-growth organization. The ability to thrive in an intense work environment is essential.
Physical Demands:
The physical demands outlined here represent those that must be met by an Ascend team member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Salary: $20/hour
