Front Desk Representative

6 days ago


Moline, Illinois, United States Aimbridge Hospitality Full time
Job Summary

Part-time, $15/hr, Weekend availability required, Shifts will vary between both 7am-3pm and 3pm-11pm.

Responsibilities
  • Register guests and provide outstanding guest service during their stay and settle the guest's account upon completion of their stay.
  • Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Qualifications
  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
  • Operational knowledge of Microsoft Office suite.
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service resort, etc).
  • Ability to participate in the creation of an enjoyable work environment.
Requirements
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities, and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include but are not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.


  • Moline, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryPart-time, $15/hr, Weekend availability required, Shifts will vary between both 7am-3pm and 3pm-11pm.As a Front Desk Agent, you will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.Primary Responsibilities:Registering...


  • Moline, Illinois, United States Menards Full time

    Join Our Front End Team at MenardsWe are seeking a motivated and customer-focused individual to join our Front End Team as a Part-Time Cashier and Front End Team Member. As a key member of our team, you will play a vital role in providing an exceptional customer experience and ensuring the smooth operation of our front end processes.Key...


  • Moline, Illinois, United States Holiday Inn Express & Suites Full time

    Position OverviewThe Holiday Inn Express & Suites is actively looking for a dedicated Full-Time Front Desk Guest Service Agent.Work Schedule: This role requires availability for five shifts per week, primarily from 3 PM to 11 PM, including weekends.Key Responsibilities:Deliver exceptional customer service to all guests and team members.Manage guest bookings,...


  • Moline, Illinois, United States Holiday Inn Express & Suites Full time

    Position OverviewThe Holiday Inn Express & Suites is looking for a dedicated Full-Time Front Desk Associate to join our team.Work Schedule: This role requires availability for five shifts a week, primarily from 3pm to 11pm, including weekends.Key Responsibilities:Deliver exceptional customer service to both guests and colleagues.Manage guest bookings,...

  • Front Desk Associate

    3 weeks ago


    Moline, Illinois, United States YMCA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Associate. This role is responsible for providing exceptional service to our members and the community, ensuring a positive and welcoming experience at our facility.Key ResponsibilitiesProvide quality member service to members and the community,...


  • Moline, Illinois, United States Black Hawk College Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Enrollment Services Coordinator to join our team at Black Hawk College. As a key member of our Enrollment Services department, you will be responsible for providing exceptional customer service to students and visitors, while maintaining accurate and efficient records.Key ResponsibilitiesFront...

  • Service Desk Agent

    3 weeks ago


    Moline, Illinois, United States KONE Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...


  • Moline, Illinois, United States KONE Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Medical Assistant

    2 weeks ago


    Moline, Illinois, United States Life Line Screening Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant to join our team at Life Line Screening. As a Medical Assistant, you will play a vital role in helping adults gain valuable insights into their health by administering medically appropriate health screenings.Key ResponsibilitiesAdminister health screenings, including the Front desk registration...


  • Moline, Illinois, United States Black Hawk College Full time

    Job SummaryThe Testing Center Proctor is responsible for ensuring the smooth operation of testing sessions at Black Hawk College. This includes administering exams, maintaining test security, and providing excellent customer service to students, faculty, and staff.Key ResponsibilitiesAdminister computerized and paper/pencil exams to studentsVerify student...


  • Moline, Illinois, United States Two Rivers YMCA Full time

    At Two Rivers YMCA, our dedicated staff fosters a supportive atmosphere that prioritizes the growth of values such as kindness, integrity, respect, and accountability among children in grades K-6.Work Schedule: Monday to Friday, 6:30 AM - 8:00 AM and 2:30 PM - 5:30 PM, across various educational facilities in the region.Position Overview: Under the guidance...


  • East Moline, Illinois, United States Hyatt Place East Moline Quad Cities Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place East Moline Quad Cities. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs...


  • Moline, United States Holiday Inn Express & Suites Full time $14 - $15

    Job DescriptionJob DescriptionThe Holiday Inn Express, in Moline, IL, is currently seeking a Full-Time Front Desk Guest Service Agent!Schedule: Five days a week, 3pm-11pm. Must have weekend availability. First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make...


  • Moline, United States Holiday Inn Express & Suites Full time

    Job DescriptionJob DescriptionThe Holiday Inn Express, in Moline, IL, is currently seeking a Full-Time Front Desk Guest Service Agent!Schedule: Five days a week, 3pm-11pm. Must have weekend availability. Essential Duties and Responsibilities:Provides high-quality customer service to both internal and external customers.Handles guest reservations including...


  • East Moline, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional...

  • Wire Desk Associate

    3 hours ago


    Moline, United States Weitz and Luxenberg PC Full time

    Job Type Full-time Description Position Overview: The Wire Desk Associate is responsible for supporting the wire processing needs of the bank and its clients, ensuring a smooth and compliant process for the sending and receipt of wire transfers. Essential Job Functions: Provides wire support to all areas of the bank and it's clients as directed or where...


  • Moline, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert half is hiring an Administrative Assistant for a well-respected non-profit organization in the Quad Cities. Apply today or contact our team to learn more at 563-359-3995. Christin, Paige, and Erin are great points of contact for this opportunity! About The Organization:Join a passionate and dedicated non-profit team that...


  • Moline, United States YMCA Full time

    Job Type Part-timeDescriptionWe are looking for outgoing, energetic staff to work at our Front Desk. Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality member service,...


  • Moline, United States YMCA Full time

    Job Type Part-timeDescriptionLooking for an opener 2-3 days a week from 4 AM - 8 AM Monday-Friday. We are looking for outgoing, energetic staff to work at our Front Desk. Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services...


  • Moline, United States YMCA Full time

    Job Type Part-time Description We are looking for outgoing, energetic staff to work at our Front Desk.Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality member service,...


  • Moline, United States YMCA Full time

    Job Type Part-time Description Looking for an opener 2-3 days a week from 4 AM - 8 AM Monday-Friday. We are looking for outgoing, energetic staff to work at our Front Desk.Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services...

  • Club Manager

    3 weeks ago


    Moline, United States Planet Fitness - PF Baseline Fitness Full time $44,000

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading...


  • Moline, United States RK Management Consultants Full time

    Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common...

  • Medical Assistant

    3 weeks ago


    Moline, United States Life Line Screening Full time

    Are you looking for a change with opportunities for career advancement as a Medical Assistant? Are you a new medical assistant graduate looking for an amazing first opportunity to grow your skillset?!Choose a Medical Assisting Career with C.A.R.E. and earn $500 after 3 months of service, $500 after 6 months of service, and $1,000 after 12 months of...


  • Moline, United States Black Hawk College Full time

    Description of Duties DESCRIPTION OF ESSENTIAL DUTIES: a. Checks-in students and ensures test security by verifying students’ identification (picture ID) prior to administering tests. Set-up and configure computers for computerized test administration.b. Administers computerized exams for classroom and online courses.c. Provides test results and...

  • Medical Assistant

    4 weeks ago


    Moline, United States Life Line Screening Full time $40,000 - $45,000

    Job DescriptionJob DescriptionAre you looking for a change with opportunities for career advancement as a Medical Assistant?  Are you a new medical assistant graduate looking for an amazing first opportunity to grow your skillset?!Choose a Medical Assisting Career with C.A.R.E. and earn $500 after 3 months of service, $500 after 6 months of service, and...

  • Registered Nurse

    2 months ago


    Moline, United States Fresenius Medical Care Full time

    POSITION FEATURES: Training will be provided in Home Therapy Dialysis PURPOSE AND SCOPE: The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP).  This position is accountable and responsible for the provision and coordination of clinically competent care including assessment,...

  • Registered Nurse

    2 months ago


    MOLINE, United States Fresenius Medical Care Full time

    POSITION FEATURES:Training will be provided in Home Therapy DialysisPURPOSE AND SCOPE:The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP).  This position is accountable and responsible for the provision and coordination of clinically competent care including assessment,...

  • Registered Nurse

    2 months ago


    Moline, United States Fresenius Medical Care Full time

    POSITION FEATURES: Training will be provided in Home Therapy Dialysis PURPOSE AND SCOPE: The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP).  This position is accountable and responsible for the provision and coordination of clinically competent care including assessment,...

  • Registered Nurse

    4 weeks ago


    Moline, United States Fresenius Medical Care Full time

    POSITION FEATURES:Training will be provided in Home Therapy Dialysis PURPOSE AND SCOPE: The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination of clinically competent care including assessment,...


  • Moline, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** Moline Training will be Provided in Dialysis **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with...