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Service Desk Agent
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
Key Responsibilities
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
- Documentation: Maintain accurate and detailed records of customer interactions and issues.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
- Education: High school diploma or equivalent required.
- Experience: 1+ years of customer service experience in a call center or similar environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
- Language: Fluency in English (additional languages a plus).
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
About KONE
KONE is a global leader in the elevator and escalator industry, with a mission to improve the flow of urban life. We are committed to providing exceptional service to our customers and creating a positive and inclusive work environment for our employees.