Customer Service Representative

5 days ago

San Jose, California, United States Atria Senior Living Full time
About Atria Senior Living

We are a leading provider of senior living communities, dedicated to creating environments where our residents can thrive. Our mission is to enhance the lives of those we serve by cultivating a diverse and talented team of professionals.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our community, you will be responsible for providing exceptional service to our residents, families, and visitors.

Key Responsibilities
  • Answer incoming calls in a professional and courteous manner, determining the purpose of the caller and forwarding calls to the appropriate personnel or department.
  • Retrieve messages from the voice mail system and forward them to the relevant staff members.
  • Take and deliver messages or transfer calls to voice mail when the relevant personnel are unavailable.
  • Provide general information about the community, including address, directions, and other relevant details, and refer specific questions to the appropriate staff members.
  • Welcome on-site visitors, determine the nature of their business, and announce them to the relevant personnel.
  • Coordinate guestroom reservations and maintain current lists of residents who are hospitalized.
  • Update appointment calendars, including transportation and beauty calendars, as directed.
  • Receive, sort, and route mail, and maintain and route publications.
  • Distribute written communication, accept and sign for deliveries, and maintain copy and fax machines.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Order, receive, and maintain office supplies.
  • Collect rent checks from residents and family members and provide necessary information to the bookkeeping department for billing.
  • Collect money for store purchases and meal tickets, etc.
  • May drive a company vehicle from the community to social and other various destinations (only if required by the community).
Requirements
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Basic First Aid and CPR certification where required.
  • Must successfully complete all Atria specified training programs.
  • Able to read and comprehend simple instructions, short correspondence, and memos.
  • Able to write simple correspondence.
  • Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Able to deal with problems involving a few concrete variables in standardized situations.
Salary Range

The wage range for this position is $19.00/hr - $21.85/hr, dependent on prior work history and experience.

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