Customer Service Representative
1 week ago
Enterprise Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and upholding the highest standards of quality and customer satisfaction.
Key Responsibilities- Customer Service: Provide professional, knowledgeable, and courteous service to all customers, ensuring their needs are met and exceeded.
- Rental Return Process: Assist customers with the rental return process, accurately completing all transactions, and ensuring a smooth and efficient experience.
- Vehicle Inspection: Discreetly inspect vehicles for damage, and direct customers to the counter for completion of damage/loss reports.
- Lot Organization: Maintain a well-organized and accessible lot, ensuring ease of access and traffic flow.
- Knowledge and Understanding: Possess a thorough understanding of rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
- Damage Loss Report: Understand and accurately complete damage loss reports, ensuring accurate documentation and resolution.
- Age: Must be at least 18 years of age.
- Education: High School Diploma or G.E.D. required.
- Experience: Minimum of 1 year experience handling customer service functions.
- Technical Skills: Basic level experience and understanding of a PC and Microsoft Office Products required.
- Availability: Must be able to work 5 days a week (40 hours/week), including weekends, with a flexible schedule due to shift bid.
Enterprise Holdings is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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