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Customer Service Representative

2 months ago


San Jose, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phone calls, checking members into the system, and signing up new members.
  • Provide timely and professional responses to member questions and concerns.
  • Maintain the neatness and cleanliness of the club, including completing daily assigned tasks and priority cleaning lists.
  • Assist in maintaining accurate member records and updating accounts as needed.
Requirements
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.
Preferred Qualifications
  • Exceptional customer service skills.
  • Strong listening and problem-solving skills.
  • Diplomacy and ability to interact with members and co-workers in a positive and professional manner.
Work Environment

This position requires continual standing and walking during shift, as well as occasional lifting of up to 50 pounds. The work environment is fast-paced and dynamic, with a focus on providing a high-quality fitness experience in a welcoming and non-intimidating environment.