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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Greet members, prospective members, and guests in a friendly and professional manner.
- Handle all front desk related activities, including answering phone calls, checking members into the system, and signing up new members.
- Provide timely and professional responses to member questions and concerns.
- Maintain the neatness and cleanliness of the club, including completing daily assigned tasks and priority cleaning lists.
- Assist in maintaining accurate member records and updating accounts as needed.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills.
- Strong listening and problem-solving skills.
- Diplomacy and ability to interact with members and co-workers in a positive and professional manner.
This position requires continual standing and walking during shift, as well as occasional lifting of up to 50 pounds. The work environment is fast-paced and dynamic, with a focus on providing a high-quality fitness experience in a welcoming and non-intimidating environment.