Auction Support Specialist

1 week ago


Davenport, Florida, United States Ritchie Bros. Full time
Job Overview

The Auction Support Specialist role at Ritchie Bros. is a dynamic opportunity for an individual to provide exceptional customer service in a fast-paced auction environment.

Key Responsibilities
  • Process bidder payments and ensure timely resolution of payment-related inquiries.
  • Provide detailed information on fee structures, payment methods, and registration processes for online bidders.
  • Offer support for our key room team, maintaining confidentiality and ensuring the highest level of customer satisfaction.
  • Perform administrative tasks, including data entry, filing, and photocopying as required.
  • Answer phone calls and customer courtesy calls post-sale, providing prompt and accurate responses.
Requirements
  • Previous experience working in-person with customers, preferably in a sales or customer service role.
  • Proficiency in computer systems and ability to learn new technology and software.
  • Excellent keyboarding skills for efficient data entry.
  • A strong commitment to delivering outstanding customer service, even in high-pressure situations.
  • Able to work well in a team environment, maintaining a positive attitude and adapting to changing priorities.
  • A friendly, outgoing, patient personality with a focus on building strong relationships with customers.
Compensation and Benefits

We offer a competitive salary range of $40,000 - $60,000 per annum, based on experience, plus benefits that include health insurance, retirement savings plan, and opportunities for professional growth and development.

About Us

Ritchie Bros. is a leading auctioneer of heavy equipment and vehicles, dedicated to providing a safe and inclusive work environment for our employees.



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