Customer Experience Associate

2 days ago


Davenport, Florida, United States Ritchie Bros. Full time
Job Description

In this Sales and Service Representative role, you will be responsible for registering bidders, answering inquiries, processing payments, and other sale-related activities in a fast-paced auction environment.

Responsibilities
  • Process bidder payments and resolve payment-related inquiries in a timely manner.
  • Provide detailed information on fee structures, payment methods, and registration processes for online bidders.
  • Support the reception team during sales and provide backup as needed.
  • File and photocopy documents as required.
  • Answer phone calls and customer courtesy calls post-sale.
Requirements
  • Previous experience working in-person with customers, preferably in a sales or customer service role.
  • Proficiency in computer systems and ability to learn new technology and software.
  • Excellent keyboarding skills for efficient data entry.
  • A strong commitment to delivering outstanding customer service, even in high-pressure situations.
  • Able to work well in a team environment, maintaining a positive attitude and adapting to changing priorities.
  • A friendly, outgoing, patient personality with a focus on building strong relationships with customers.
Salary Range

$45,000 - $65,000 per annum, based on experience.

About Us

Ritchie Bros. is a leading auctioneer of heavy equipment and vehicles, committed to providing a safe and inclusive work environment for our employees.



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