Sales and Service Representative
13 hours ago
Ritchie Bros. is a trusted leader in the auction industry, dedicated to delivering exceptional customer experiences through our expertise and technology.
Job SummaryWe are seeking a Customer Experience Associate to join our team, providing exceptional customer service in a fast-paced auction environment.
Responsibilities- Process bidder payments and resolve payment-related inquiries in a timely manner.
- Provide detailed information on fee structures, payment methods, and registration processes for online bidders.
- Support the reception team during sales and provide backup as needed.
- File and photocopy documents as required.
- Answer phone calls and customer courtesy calls post-sale.
- Previous experience working in-person with customers, preferably in a sales or customer service role.
- Proficiency in computer systems and ability to learn new technology and software.
- Excellent keyboarding skills for efficient data entry.
- A strong commitment to delivering outstanding customer service, even in high-pressure situations.
- Able to work well in a team environment, maintaining a positive attitude and adapting to changing priorities.
- A friendly, outgoing, patient personality with a focus on building strong relationships with customers.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.
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