Sales and Service Representative

13 hours ago


Davenport, Florida, United States Ritchie Bros. Full time
Company Overview

Ritchie Bros. is a trusted leader in the auction industry, dedicated to delivering exceptional customer experiences through our expertise and technology.

Job Summary

We are seeking a Customer Experience Associate to join our team, providing exceptional customer service in a fast-paced auction environment.

Responsibilities
  • Process bidder payments and resolve payment-related inquiries in a timely manner.
  • Provide detailed information on fee structures, payment methods, and registration processes for online bidders.
  • Support the reception team during sales and provide backup as needed.
  • File and photocopy documents as required.
  • Answer phone calls and customer courtesy calls post-sale.
Requirements
  • Previous experience working in-person with customers, preferably in a sales or customer service role.
  • Proficiency in computer systems and ability to learn new technology and software.
  • Excellent keyboarding skills for efficient data entry.
  • A strong commitment to delivering outstanding customer service, even in high-pressure situations.
  • Able to work well in a team environment, maintaining a positive attitude and adapting to changing priorities.
  • A friendly, outgoing, patient personality with a focus on building strong relationships with customers.
Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.



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