Customer Experience Coordinator

10 hours ago


Davenport, Florida, United States Ritchie Bros. Full time
Company Overview:
Ritchie Bros. is a renowned leader in the auction industry, specializing in the sale of heavy equipment and vehicles. Our company culture values exceptional customer service and teamwork.

Salary:$65,000 - $85,000 per year, based on experience.

Job Description:
In this role, you will be responsible for supporting our sales team by registering bidders, handling inquiries, processing payments, and other tasks related to our auctions. Your primary goal will be to deliver outstanding customer service to our clients.

Key Responsibilities:
  • Register bidders and process their payments efficiently.
  • Provide accurate information about our fee structures and payment methods.
  • Assist customers with online registration and direct them to our additional services.
  • Support the reception team during sales and provide backup when needed.
  • Maintain confidentiality of all sensitive information.
  • Ensure that every customer receives top-notch service.
  • File and copy documents as necessary.
  • Proficient in Microsoft Office, particularly Word and Excel.
  • Lend support to various departments as required.
  • Handle phone calls and respond to customer inquiries after sales.

Requirements:
  • Prior experience working directly with customers.
  • Familiarity with computer systems and willingness to learn new software.
  • Strong typing skills for data entry.
  • A dedication to delivering excellent customer service.
  • Ability to perform well under pressure and maintain a positive attitude in challenging situations.
  • Organized, detail-focused, and capable of managing multiple tasks in a fast-paced environment.
  • A warm, approachable, and patient demeanor.
  • Success in team-based environments and willingness to contribute wherever needed.
  • High personal integrity.


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