Client Engagement Specialist

2 weeks ago


Reno, Nevada, United States Azibo Full time
Company Overview

About Azibo

We aspire to create a landscape where individuals can attain financial independence through rental property ownership. Our technology is designed to streamline and enrich the experience of managing and expanding real estate investments.


Landlords often face challenges with rent collection, bill payments, and bookkeeping, alongside the complexities of traditional banking, insurance, and mortgage processes. Owning rental properties is far from being a source of 'passive' income.


We also empower tenants by facilitating timely rent payments, enhancing financial flexibility, building credit, and providing insurance protection.

The leadership team at Azibo boasts extensive experience across the realms of real estate, financial services, and technology.

Our investors include some of the most esteemed names in real estate technology and fintech, such as Silicon Valley Bank, Canaan Partners, QED Ventures, Khosla Ventures, and Camber Creek.

Work Culture at Azibo

Our team operates entirely remotely, distributed across the continental United States.

We maintain a 'home base' in San Mateo, CA, where we occasionally gather in person to foster relationships, enjoy activities, and engage in strategic planning sessions.

We have various interest groups, Donut Dates, peer recognition initiatives, and a Culture Committee to ensure we connect as individuals as well as colleagues.

We value rest, focus, and rejuvenation, which is why we offer Open PTO and No Meeting Wednesdays.

Role Overview

Key Responsibilities

Our Customer Success team is dedicated to ensuring an exceptional experience for Azibo customers. This encompasses managing customer inquiries, resolving issues, addressing complaints, filtering feature requests, and providing necessary support.

Your daily tasks will involve reviewing support tickets, determining next steps, and responding to customers through various channels. You will escalate technical challenges to the appropriate teams and follow up to ensure resolution.

Your Contribution

- Serve as the primary contact for customers at Azibo
- Communicate with internal teams regarding technical issues and product inquiries
- Collaborate with Customer Operations leadership to enhance customer experience
- Work alongside the Customer Success team to align processes and policies with our customer-centric philosophy
- Be part of a team that values camaraderie and is genuinely invested in each member's success

Qualifications

What We Expect from You:
- A minimum of 2 years in customer or technical support through voice, email, and chat
- Experience in fintech or startups is highly advantageous
- Familiarity with Zendesk or similar ticketing systems is preferred
- Must reside within the United States, specifically in Eastern or Central time zones

Additional Skills:
- High emotional intelligence and empathy
- Exceptional written and verbal communication skills
- Proven ability to de-escalate customer concerns
- Strong organizational and task management abilities
- Technical aptitude with a quick learning curve for new systems
- Natural curiosity and a proactive approach to problem-solving
- Ability to work independently and take ownership of your responsibilities
- Adaptability and comfort with ambiguity, typical of a startup environment
- Willingness to embody our Core Values

Benefits

- Competitive annual salary range of $45,000 - $60,000
- Equity stock options
- 401(k) retirement plan
- Open PTO policy
- Comprehensive medical, dental, vision, and life insurance coverage
- Long-term disability coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Company-provided MacBook with a purchase option post-employment
- Monthly stipend for remote work expenses
- Paid holidays and company gatherings
- Flexible working hours when feasible
- A culture of autonomy and trust
- A team of intelligent and kind individuals to collaborate with
- Commitment to transparency in all aspects of our operations

Equal Opportunity Commitment

Azibo is dedicated to diversity and equal opportunity. We strive to build a team that reflects a variety of backgrounds, perspectives, and skills, believing that inclusivity enhances our work.

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