Banking Product Support Specialist
4 days ago
The world of finance is constantly evolving, and at FIS, we're at the forefront of innovation. As a Banking Product Support Specialist, you'll be working with our cutting-edge software to deliver exceptional customer experiences. Your expertise in banking will be invaluable in understanding how our clients operate and how we can support them in achieving their goals.
About the Team:
Our Client Support team is a collaborative and dynamic group of professionals who are passionate about delivering outstanding service. We're a team of experienced bankers who understand the intricacies of the industry and are dedicated to helping our clients succeed. We're looking for someone who shares our passion for innovation and customer satisfaction.
Key Responsibilities:
As a Banking Product Support Specialist, you'll be responsible for handling customer inquiries and resolving support issues related to our software. This will include troubleshooting problems, recreating client issues in our test environments, and providing expert product support. You'll also be working closely with our clients to understand their needs and develop solutions that meet their requirements.
Requirements:
To be successful in this role, you'll need to have excellent communication skills, both written and verbal. You'll also need to be a strong problem-solver with the ability to anticipate next steps and think critically. Experience with the HORIZON core banking system is a plus, but not required. We're looking for someone who is client-focused, has strong relationship-building skills, and is passionate about delivering exceptional customer experiences.
What We Offer:
At FIS, we're committed to providing our employees with opportunities for growth and development. We offer a competitive salary, excellent benefits, and a dynamic work environment that's inclusive and diverse. We're also committed to giving back to our communities, and we offer resources to support your community involvement. If you're passionate about finance, innovation, and customer satisfaction, we'd love to hear from you.
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