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Product Support Specialist

2 months ago

Orlando, Florida, United States TransCore Full time

TransCore, a subsidiary of ST Engineering, is seeking highly skilled and dedicated individuals to fill the role of Associate Product Support Representative. This position requires a strong commitment to providing exceptional customer service and support for TransCore products and services. Key Responsibilities:

* Provide timely and effective support to customers through various channels, including phone, email, and online chat
* Troubleshoot customer issues and resolve problems in a professional and courteous manner
* Maintain accurate records of customer interactions and issues in the Maintenance Online Management System (MOMS) and help desk application
* Collaborate with internal teams to ensure seamless service delivery and meet customer needs

Requirements:

* High school diploma or equivalent required; post-secondary education preferred
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong technical skills, including proficiency in Windows and Microsoft Office

Preferred Qualifications:

* Familiarity with tolls system maintenance and repair
* Linux OS and A+ certification a plus

Language Skills:

* Ability to read and comprehend simple instructions and correspondence
* Ability to write clear and concise correspondence
* Ability to effectively present information to customers, clients, and internal teams

Physical Demands:

* Regularly required to sit and use hands to finger, handle, or feel
* Occasionally required to stand, walk, and reach with hands and arms
* Must occasionally lift and/or move up to 25 pounds

Work Environment:

* Moderate noise level in the work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities