Theater Operations Manager

3 weeks ago


Lubbock, Texas, United States Triple Tap Alamo Lubbock LLC Full time
Job Summary

We are seeking a highly skilled and experienced Theater Manager to join our team at Triple Tap Alamo Lubbock LLC. As a Theater Manager, you will be responsible for overseeing the daily operations of our venue, ensuring exceptional guest experiences, and leading a team of staff members to achieve our company goals.

Key Responsibilities
  • Manage the day-to-day operations of the venue, including staff development, cost control, and guest service.
  • Lead a team of staff members to achieve our company goals and objectives.
  • Ensure the venue is properly staffed and scheduled to meet our labor ratios and standards.
  • Actively engage with guests during every shift and expect the same from all staff members.
  • Conduct and collaborate timely performance reviews with hourly staff.
  • Ensure ongoing staff development, including cross-training and advanced positions as performance is recognized.
  • Maintain an upbeat presence on the floor during operations and away from the office.
  • Ensure all staff members adhere to the Company's uniform standards.
  • Assist with weekly payroll processing, including verifying timecards, resolving discrepancies, and ensuring accuracy to pay all employees.
  • Ensure a safe working and guest experience environment to reduce the risk of incident, injury, and food handling-related issues.
  • Follow the company standard interviewing and hiring procedures.
  • Control the inventory process by managing ordering/receiving and invoice accuracy.
Requirements
  • High School Diploma/GED or equivalent combination of education and experience.
  • One (3) year minimum of high-volume venue/restaurant experience.
  • ServSafe Certification, local Health Cards (as required) and TABC Certification are required.
  • Must be positive, fun, coachable and open-minded.
  • Strong verbal and written communication skills.
  • Excellent guest relation skills with focus on meeting high guest satisfaction expectations.
  • Resourceful problem-solving skills.
  • Consistently maintain high performance standards.
  • Basic computer knowledge (Microsoft Office) and office skills required.

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