Restaurant Operations Manager
1 week ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hawaiian Bros Island Grill - Stine Ventures LLC Lubbock, TX. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction, and driving business growth.
Key Responsibilities- Leadership and Management
- Directly supervise and manage a team of restaurant staff, including managers and employees.
- Develop and implement strategies to improve team performance, productivity, and guest satisfaction.
- Conduct regular performance evaluations and provide coaching and development opportunities to team members.
- Operations and Quality Control
- Ensure strict adherence to company-wide quality, safety, and sanitation standards.
- Validate equipment maintenance and make decisions regarding repair or replacement.
- Implement and execute local marketing programs to drive sales and revenue growth.
- Financial Management
- Develop and implement financial plans and strategies to achieve business objectives.
- Monitor and analyze financial data, including payroll, cash and receipts, food costs, and operating expenses.
- Prepare and review financial reports to ensure accuracy and compliance.
- Guest Satisfaction and Service
- Ensure exceptional guest satisfaction through prompt and courteous service.
- Address guest complaints and concerns in a timely and professional manner.
- Recruitment and Talent Development
- Recruit, hire, and develop high-performing team members.
- Provide training and development opportunities to enhance team skills and knowledge.
- Change Management and Communication
- Lead the restaurant team through change, communicating and supporting the transition.
- Ensure effective communication and collaboration with the management team and Field Support personnel.
- Minimum 3 years of experience in restaurant management or a related field.
- Proven track record of success in leading high-performing teams and driving business growth.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and financial management skills.
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